Financial Services Officer

GCB 7

We are currently seeking a high caliber professional to join our team as an Financial Services Officer.

Principal Responsibilities:

• • Provide assistance to customers experiencing financial difficulties through phone, email and face to face meetings to discuss debt restructuring proposals.
  • Ensure customers are fully understand the pros and cons of debt restructuring.
  • Where appropriate, explain and offer solutions such as the Inhouse Debt Restructured (GRF),  Interbank Debt Relief Plan (IDRP) and Individual Voluntary Arrangement (IVA) to help restructure debts.
  • Prepare debt restructuring proposals in line with prevailing policies for submission to the Manager for approval.
  • Arrange for the customer to sign all debt restructuring documents and confirm their understanding of Terms and Conditions.
  • Perform internal administrative tasks, including closing existing accounts and opening new General Restructure Facility (GRF) for the customer.
  • Utilize the Collections Front-end Application (e-cafe) and related banking systems to record and review account details while meeting agreed productivity and performance targets.

Requirements:

• • Form 5 (HKCEE) or Form 6 (HKDSE) or above
  • Relevant banking/collections experience preferred.
  • Confident customer communication (phone and face-to-face).
  • Strong analytical/problem-solving; self-motivated to meet deadlines/targets.
  • Strong Cantonese & English (Putonghua a plus) with solid PC skills.

Opening up a world of opportunity

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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