Senior Relationship Manager

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

We are currently seeking a high calibre professional to join our team as a Senior Relationship Manager.

Role Purpose

• The Senior Relationship Manager (SRM) is in charge of managing and developing a client’s portfolio, participating in the Team’s organization and ensuring appropriate administrative support
• Provides full-service banking and all transactions to high-net-worth individual clients through the marketing of all appropriate company services
• Establishes new relationships and manages existing relationship in order to generate new AUM and Revenue
• Co-operates with platform manager to clear pending items, improve quality and resolve problems

Principal Accountabilities:

Impact on the Business

• Grow revenue, increase AUM  of portfolio and increase inflows of net new money (NNM), achieving growth by leveraging brand, channels and RM network

Customers / Stakeholders

• Has regular contact and meetings with clients
• Ensures client’s objectives are met through an appropriate selection of products within the client portfolio
• Ensures clients are aware of their level of risk
• Researches account and transaction records to resolve basic discrepancies, answer questions, or provide documentation on client activities

Leadership & Teamwork

• Provides coaching and guidance to other RM’s and creates opportunities to develop their knowledge and experience level
• Lead by example by exhibiting behaviours consistent with HSBC values
• Provide assistance to fellow Relationship Managers
• Work closely with other Bank Departments

Operational Effectiveness & Control

• Works closely with other Bank Departments to maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
• Ensures follow-up on all risk and compliance issues (such as CCR, KYC, Compliance requests, Risk Management requests, Internal Audit requests)
• Minimize operational losses

Major Challenges

• Dealing in an ever changing and stringent regulatory environment in certain jurisdictions
• Operating in a tough KYC processing environment
• Growing business in an extremely competitive market place

Role Context

• Business vision, understanding of priorities, respect of procedures and legal environment
• Compliance and risk awareness
• Networking power
• Management and communication skills
• Efficient partnership with senior management as well as other join-up business groups
• Technical proficiency
• Commercial success

Management of Risk

• Keeps aware of the Operational Risk scenario associated with the role and acts in a manner that takes account of operational risk considerations
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which one is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy

Observation of Internal Controls

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understands, follows and demonstrates compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.

Role Dimensions

• AUM between USD 50MM and USD 1,000MM
• Number of client relationships between 10 and 50

Knowledge & Experience / Qualifications 

• At least 10 years of relationship management experience in the banking sector
• Proven track record in asset gathering, asset growth and revenue generation
• Excellent commercial and negotiation skills
• Highly developed communication skills for use in direct client contact and problem solving
• Ability to provide strong financial and statistical analysis.
• Strong customer service focus
• Attention to detail and the ability to think creatively to solve problems
• Excellent understanding of financial markets and products

Opening up a world of opportunity
http://www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited.