Associate Vice President - Branch Asset Specialist

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Business Overview 

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people.

Role Purpose 

The bank primarily depends on the asset products (Mortgage, PIL, LAS, LAM, etc.) to build its assets business. The assets business is extremely technical and with each region of India operating under different local regulations. Accordingly, The Branch assets specialist is a subject matter expert is needed for the fulfillment of asset product applications sourced by RMs building a support system to ensure seamless processing of these applications within the system. It involves interaction with various stakeholders both within HSBC and outside of HSBC ( Risk Team, Builders, Societies etc.)

Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.

We are currently seeking an experienced professional to join the IWPB team.

Principal Responsibilities 

The incumbent will be responsible for facilitation of the asset sales process including customer interface, document completion, interaction on behalf of RMs with builders/societies in case of mortgage cases , discrepancy resolution etc. 

• Would be responsible for Asset Product Disbursal of the region
• Facilitate business – new as well as existing cases – with the branch asset specialists.
• Develop an expert knowledge of customer base, market trends, and competitor activities in order to manage strategic direction
• Engage with builders, brokers and other intermediaries to develop business for the region.
• Daily co-ordination with internal stakeholders such as underwriting, Legal, etc. for pre & post approval activities.
• Provide dedicated back-end support to Branch RMs in the login, approval and disbursal of their applications.
• Interact with senior business managers to identify peer company best-in-class service practices & technologies

Operational effectiveness: 

• Ensure that discrepancy rates of pre & post approval applications are within acceptable benchmarks
• Ensure nil fraudulent application

Pro-tip : Familiarity with AI-enabled tools is an advantage.

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Issued by The Hongkong and Shanghai Banking Corporation Limited, India