Client Service Manager - Project and Export Finance / HIF

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. 

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of: Export Finance Client Service Manager

The successful individual will work as part of the Loan Agency Client Services team which consists of Client Service Managers and Associates delivering first-class relationship management services to syndicated loan transaction Clients covering Project Finance, Export Finance, Real Estate, Leveraged Acquisition and Corporate Finance assets.

The primary purpose of this role is to manage a portfolio of Export Finance clients/deals and will be required to display a strong commitment to maintaining and improving a quality client service proposition. 

A pivotal role working for a global entity whereby you will be part of a dedicated agency team for export finance and have access to a variety of export credit agencies.

As an HSBC employee in the UK, you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you will:

• Act as Facility Agent, Export Credit Agencies Agent and Intercreditor Agent of an assigned portfolio of syndicated Export Finance loan transactions
• Liaise with Export Credit Agencies in their capacity as Export Credit Agency Agent under any policy or insurance related to covered facilities
• Collaborate with internal teams from mandate to professionally onboard, execute, close and fund deals and flag and resolve potential operational issues are in advance of closing.
• Fully oversee end to end deal lifecycle from mandate to final repayment/maturity as applicable, managing amendments, waivers and consent with internal and external parties (including client, lenders and counsel) whilst focusing on pricing for out-of-scope events and opportunities to reprice on refinances and on amendment events.
• Develop strong client relationships to seek out both retentive and new business opportunities. With Product teams in Corporate and Institutional Banking in addition to managing and building relationships with external clients, lawyers, arrangers, borrowers, issuers, sponsors, lenders and Export Credit Agencies

To be successful in this role you should meet the following requirements:

• Proven background in a comparable role, with a strong understanding of the Syndicated Loan Market and Export Credit Agency backed financing.
• Wider project and infrastructure finance expertise is desirable with some credit exposure
• Client focused, with a proven record of commitment to excellent customer service, a good communicator, both written and verbally.
• Ability to work in a pressurised environment and manage priorities effectively.
• Strong time management and presentation skills.

This role is based in London

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Telephone: +44 207 832 8500