Corporate Actions Team Leader

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Corporate Actions Team Leader

In this role, you will:

• Manage day to day resource planning, managing operational challenges and prepare a first level analysis of issues that may be affecting team performance.
• Actively manage performance for Assistant Manager Operations’s and their respective teams to maintain a high level of accuracy and compliance with statutory and service level requirements.
• Manage and provide general oversight of the teams.
• Responsible for ensuring that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.
• Work independently, complete assigned tasks accurately within the established timeframe as per the process benchmarks.
• Demonstrate ways to improve customer service/journey and increase productivity.
• Conduct team meeting / team activities and work towards sustaining team spirit.
• Managing operational contingency requirements on an ongoing basis.

To be successful you will:

• Acquire a good understanding of relevant processes to be able to answer staff queries and make informed decisions.
• Meet the expectation of stakeholders/customers by ensuring the quality of work is to a high standard, escalations and complaints are handled in an appropriate manner and preventative measures, identified.
• Ensure compliance with audit requirements for the respective area.
• Produce, analyse, and interpret Manangement Information to support / improve performance.
• Identify and escalate potential showstoppers and provide solutions.
• Create a supportive work environment driven by people centric values.
• Facilitate continuous improvement through the identification, implementation and sharing of best practices.
• Build professional relationships with colleagues in other areas and Business partners.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

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