Guernsey Country Head - International Wealth And Personal Banking

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Guernsey Country Head - International Wealth and Personal Banking

HSBC Guernsey Branch (HSBC.G) is the largest clearing Bank on Guernsey. The role of Country Head, iWPB Guernsey is accountable for the HSBC Group’s iWPB business on Guernsey, Sark and Alderney, which encompasses distribution across all channels, for all Retail products and propositions including Mortgages, Premier and Wealth Management and in supporting in excess of 35,000 iWPB Customers.

HSBC.G has a unique opportunity to become more integrated and better connected with one clear customer centric strategy supporting our aim to raise the bar and has a number of opportunities available in opening up a world of opportunity for our colleagues, customers and in turn our shareholders.

The role represents HSBC on island through regular external engagement with key business networks, including, but not limited to, chamber of commerce, bankers’ association and government agencies

The role requires wider collaboration across all HSBC entities as well as supervisory focus on the local regulatory governance and frameworks and as such carries on Island Regulatory Supervisor responsibility to the Islands Regulator.

The role requires a strong degree of independence and initiative, and the role holder will be expected to work with minimal guidance and able to manage senior relationships. The role requires a high degree of autonomy, technical knowledge and experience necessary to manage relationships within the wider parts of HSBC Group, primarily across CIIoM but wider when necessary, across the UK and Europe.

As an HSBC employee in the Channel Islands and Isle of Man (CIIOM) you will have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all employees, enhanced parental and adoption pay and support when you return to work, and a non-contributory pension scheme with a generous employer contribution.

In this role you will:

• Provide customer-focused inspirational leadership across the business at all times to ensure the highest level of customer service is achieved. This leadership role is crucial in supporting both tactical and strategic change across all Islands and in line with our customer promises.

• Be responsible for leading, coaching, motivating and developing the International Wealth and Personal Banking distribution teams to provide for the needs of domestic (islands) customers relating to their banking, lending and investment needs.

• The role holder will hold supervisory status with a focus on the local regulatory governance and HSBCs Risk Management Framework.
  • This includes Chairpersonship of the Guernsey Risk Management Meeting
  • Membership of the CIIoM Compliance and Risk Committee
  • Interface with the Regulator (GFSC) during periodic reviews, onsite visits (e.g. PRISM), own Regulatory returns and other ad-hoc requests.

• Deliver upon quantitative and qualitive key performance indicators, in line with the iWPB strategies and regulatory requirements, whilst ensuring the HSBC Values and Behaviours expectations provide the foundation on which they are achieved.

• Demonstrate the ability to be agile and collaborative in approach to our customers and ensure we provide a service that meets their changing needs within their business area and channel of choice.

• Act as a key contact point to engage with colleagues outside of the immediate business area to ensure proactive collaboration across the CIIoM businesses and as such will demonstrate strong stakeholder management and communication skills.

• Establish and maintain an effective and efficient control environment to ensure good operational and financial outcomes, in compliance with HSBC policy and procedures, together with early identification and appropriate resolution or escalation of issues that arise.

To be successful in this role you should meet the following requirements:

• Detailed International Wealth and Personal Banking distribution leadership experience.
• Exceptional skills in supporting colleagues achieve our collective goal of making HSBC the bank of choice for our customers and colleagues through a culture of customer-focused behaviours
• Strong ability to communicate that impacts in a way which motivates the team and gives them clarity of purpose, questions, and complaints.
• Demonstrate experience in leading, managing, and coaching teams of both regulated and non-regulated frontline teams, and creating an environment that supports and inspires people to develop and deliver
• Strong financial, risk and regulatory experience including an understanding of the external operating environment.
• Excellent interpersonal skills demonstrating the ability to influence as well as developing strong and productive relationships with key senior management and colleagues.
• Experience working in relevant market or context, i.e. Knowledge and understanding of relevant risk, compliance, or audit standards.
• A track record of delivery in a growth environment to drive an increased customer base and greater share of wallet
• Hold a level 4 wealth management diploma preferred but not essential.

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk via hsbc.recruitment@hsbc.com