RB&W CDD Assistant Manager - Hang Seng Bank (HK)

Retail Banking and Wealth (RB&W) Non-Financial Risk – RB&W Business Risks and Resilience

We are currently seeking a high caliber professional to join our team as RB&W CDD Assistant Manager.
 

Principal responsibilities

• Support HASE RB&W local CDD workflows to mitigate customer financial crime risk in line with LoBP requirements and local management direction, reflecting evolving global/local typologies and risk appetite. This includes ad-hoc and periodic data extraction, plus review and remediation for Subjects of Interest.
• Cover BAU CDD delivery as the local CDD system SME, supporting change deployments and driving incident/issue identification, resolution, and remediation.
• Partner with key stakeholders (RB&W Business Units, Financial Crime Compliance, and onshore/offshore KYC operations) to support CDD execution, including quality calibration/monitoring, operational performance issue resolution, and MI reporting.
• Handle complex Retail EDD cases and deliver BRR-CDD centralised responsibilities, supporting ongoing regulatory actions and EDD remediation.

Requirements

• Degree-qualified (Business, Finance, Accounting, or Technology).
• 3+ years’ experience in financial services, ideally across regulatory, compliance, or operational risk roles.
• Solid AML and CDD knowledge within a Retail Banking and Wealth environment.
• Strong written and spoken English, with the ability to work through ambiguity and explain solutions to complex issues clearly.
• Data analysis skills are a plus (e.g., SQL, Excel macros/VBA).
• Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes