Associate Director, Product Development

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

We are currently seeking an experienced professional to join our team in the role of Associate Director, Product Development.

Business: Emerging Technology, Innovation & Ventures

ID: 49568

Location: Guangzhou, TKH

Principal responsibilities

• Own the end-to-end product for China, acting as the primary Product Owner and senior stakeholder interface.
• Define and execute the product roadmap, including a long-term vision aligned to Group AI strategy and local market needs.
• Lead and coordinate a cross-functional team, providing direction, prioritisation, and delivery oversight across pods.
• Build and evolve features using user feedback, MI/analytics, and research; ensure solutions are cost-effective, supportable, and reusable across HSBC where possible.
• Partner closely with engineering to shape high-level requirements, refine scope, and ensure shared understanding before build.
• Establish and run an effective intake and prioritisation process for requirements, including backlog management and transparent decisioning.
• Create repeatable mechanisms to gather colleague feedback with Customer Success, and communicate progress, releases, and value delivered.
• Define success metrics and OKRs; use MI to drive product decisions, adoption, engagement, and continuous improvement.
• Track market and user behaviour changes (habits, preferences, usage patterns) and adjust roadmap and delivery plans accordingly.
• Ensure delivery aligns with risk, compliance, controls, and cybersecurity expectations—especially for LLM safety, privacy, and sensitive data handling.

Requirements

• Significant experience as a Product Owner (or equivalent product leadership role) with strong stakeholder and relationship management skills.
• Strong knowledge of the product development lifecycle: discovery, requirements, prioritisation, delivery, launch, and adoption/engagement measurement.
• Deep understanding of Generative AI concepts and delivery considerations, including prompt engineering, LLM capabilities/limitations, model safety, and evaluation approaches.
• Experience supporting large-scale transformation using analytics and/or AI/ML technologies in complex organisations.
• Self-starter mindset with the ability to operate with moderate-to-low direction and make progress in ambiguous environments.
• Comfort working in fast-changing technical and risk contexts; able to adapt plans quickly without losing control of outcomes.
• Working understanding of risk, compliance, and controls and how they shape product design and delivery in a bank.
• Awareness of cybersecurity and data privacy threats relevant to LLM solutions, and ability to embed appropriate safeguards.

You’ll achieve more when you join HSBC.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. /WX

***Issued By HSBC Software Development (GuangDong) Limited***