Customer Advisor with German and Italian

Join Hitachi Energy and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy. 

We are an international pioneering technology leader that is writing the future of world’s most asset intensive industries such as energy, utilities and mining solving their biggest challenges, from plant level, regional network scale, to global fleet-wide operations. 

At Power Grids Technology Center, it’s the people that matter most - to us and our customers. Which is why we’re always looking to add more talent to our team. To strengthen our customer support team, we are looking for a Multilingual Customer Connect Agent. As a significant part of our customer base comes from German-speaking countries and other European markets, we are looking for candidates with strong German skills combined with Italian. Your language skills will enable you to deliver high-quality support and ensure smooth and positive customer experience across different regions. 

You will work in a collaborative, international environment with strong team spirit and focus on development. 

How you’ll make an impact   

• Handling incoming inquiries via e-mails, chat, web-, telephone and other possible channels efficiently with confidence and professionalism (approximately 90% of inquiries are via e-mail) 

• Be a customer advocate for timely response to issues and for problem resolution and escalation during the whole inquiry life cycle 

• Able to multitask and maintain an organized work environment 

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business 

• Collaborate with other departments and keep a positive relation with them 

• Participating in process improvement and quality initiatives, contributing ideas and supporting implementation of better ways of working 

Your background 

• Multilingual proficiency: German + Italian 

• Good command of English language 

• Additional lingual proficiency would be a big plus 

• High focus on customers and their needs 

• Proactive, solution-oriented mindset with flexibility and creativity  

• Ability to apply structured and methodic work style during increased pressure to act 

• Onboarding and Training about Hitachi Energy portfolio will be provided. Some knowledge of Power Grids products and systems would be beneficial 

• Ability to act solution oriented and to variate different approaches, be flexible and creative team player 

More about us   

At Hitachi Energy, we recognize that our people are at the heart of our success. We are committed to providing a supportive and inclusive workplace, competitive rewards, and opportunities for professional and personal growth. Our benefits package is designed to help employees thrive both at work and in their personal lives.

Our benefits offering for this role generally includes:

Add if applicable: additional benefits may apply depending on the role, grade, and business requirements.

You will receive more specific information during the recruitment process.