Associate, User Growth - GrabMart

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Demand Planning is the demand growth engine for Grab. Work is inter-disciplinary – a combination of advanced analytics, customer segmentation, marketing strategy and positioning. The team will be focused on growing demand sustainability, with projects covering overall strategy, brainstorming, experimentation and driving implementation of main projects.

Get to Know the Role

You will be joining as Associate, Demand Planning - Transport & Express to join our team Bangkok, Thailand. You will play a crucial part in optimizing our transport operations through accurate demand forecasting and strategic planning. Develop demand forecasting models for our transport services. You will report to Head, Demand Planning - Mobility, Mart, Express, and work onsite in Bangkok office.

The Critical Tasks You Will Perform

• You will analyze short to medium term issues impacting demand growth in the business. This includes customer segmentation, conversion funnel optimization, churn analysis, market scans and experimentation
• You will collaborate with internal and external members to align demand plans with business strategies
• You will create regular reports and presentations on demand forecasts and measurements
• You will participate in SOP meetings to provide insights on demand trends and potential risks
• You will design efficient promo structures and other projects to achieve demand growth in the Payments business and work with main partner teams to implement.
• You will manage budget allocation and track cost from plans in collaboration with Finance

Qualifications

What Essential Skills You Will Need

• A minimum 1 year of relevant work experience in financial services, management consulting or technology firms
• Confident in processing and analyzing complex data sets using Excel (Essential)/Tableau (Preferred)
• Working knowledge of SQL is preferred but not essential
• Quantitative discipline with strong business sense and ability to articulate complex analyses to a wide range of audiences, and translating these to actionable business insights
• Ability to see big picture while not losing sight of details
• A start-up attitude – willing to work hard to get things done

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.