Identity Assistant Manager

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Grab Identity is a growing team responsible for growing Identity solutions in the Grab ecosystem. We make an impact by making critical decisions to serve the legitimacy of all our customers within the Grab ecosystem and provide the most seamless experience for our customers. If this excites you, you should join our team!

Get to Know the Role

As the key person managing our Identity and eKYC process performance, you will ensure seamless operations while maintaining strict compliance with regulatory requirements. Working closely within the eKYC team and collaborating across various departments, you will play a pivotal role in elevating our eKYC experience to the next level. While we believe a successful candidate is detail-oriented, result-oriented, and possesses exceptional stakeholder management skills, we highly encourage you to apply if you feel you have what it takes to thrive in this role. This is an onsite role based in Jakarta. You will be reporting to the Head of Identity

The Critical Tasks You Will Perform

• Oversee and drive projects to expand Identity solutions within Grab, from idea development to independent execution with stakeholder collaboration.
• Work with eKYC business owners, product teams, AML teams, and other stakeholders to define and implement controls and regulatory requirements.
• Identify and implement improvements to boost customer experience, support growth, and streamline operations.
• Use data to evaluate the effectiveness of controls and support ongoing process enhancements.
• Ensure controls remain compliant with regulations through periodic reviews and collaborate with FP&A to manage P&L tracking.

Qualifications

What Essential Skills You Will Need

• At least 4 years of experience in consulting, operations management, financial services, or the start-up/tech industry.
• Exhibited initiative by taking ownership of tasks and embracing diverse perspectives to thoughtfully improve existing processes.
• Demonstrated and a commitment to inclusive data analysis, enabling informed decision-making that considers diverse perspectives and needs.
• Proficiency in English, along with experience in fostering collaboration and understanding among diverse teams and stakeholders.
• In-depth understanding of process building
• Experience with SQL

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.