Locations: Redwood City, California, United States of America
Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story. Part of a community that connects across the globe. A place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.
Global Security Operations Center Program Manager
Redwood City
Scope of the role:
EA's Global Physical Security and Resilience team helps protect our people, workplaces, operations, and business continuity across EA's global footprint. We are looking for a GSOC Program Manager to support the strategy, governance, and performance of EA's Global Security Operations Center program.
You will report to the Director, Global Security Operations and work with regional security teams, Workplace Experience, IT, HR, Finance, Legal, vendors, and other internal partners.
What You Will Do
- You will manage GSOC programs, workflows, and service standards across multiple global locations.
- You will develop GSOC governance, compliance procedures, performance metrics processes.
- You will support staffing models, service coverage, vendor performance, and escalation processes to meet site specific and global operational needs.
- You will use case management, access control, CCTV, mass notification, travel risk, and analytics tools to improve GSOC operations.
- You will lead business case analysis, budget tracking, project planning, process improvement, and status reporting for assigned GSOC projects.
- You will translate operational needs into clear requirements, workflows, and measurable goals.
- You will build partnerships with our teams and external vendors to support,, and scalable GSOC services.
In the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full-time employees. Certain roles may also be eligible for bonus and equity.