Location: Redwood Shores, CA (Onsite)
Reports to: Global Executive IT Support Manager
Electronic Arts Information Technology (EA IT) keeps our employees and business operations connected globally. As a digital entertainment company, EA's enterprise technology needs are diverse and span across game development, workforce collaboration, marketing, publishing, player experience, security, and corporate activities. Our Global Executive IT Support team ensures EA's senior leaders and their assistants have seamless, reliable technology that keeps the business moving.
The Opportunity
We are hiring a Senior Executive IT Support Specialist II to provide white-glove technology support for EA’s Executive Leadership. This role serves as a trusted technical partner to executives and executive assistants, delivering responsive, discreet support across endpoint technology, collaboration platforms, executive meeting spaces, and high-priority events.
This is a hands-on role for someone who combines strong technical expertise with sound judgment and a proactive service mindset. You will resolve complex issues, anticipate risks before they impact productivity, and partner with global and cross-functional teams to ensure a reliable and consistent executive technology experience.
Responsibilities & Qualifications
You will deliver IT support for executives by troubleshooting devices, software, and enterprise platforms (Windows, macOS, iOS/Android, Microsoft 365, Zoom, Slack, Google Workspace, Intune, Jamf, SCCM) while communicating technical solutions to both technical and non-technical audiences.
You will support and prepare technology for executive meetings and high-visibility events, including Investor meetings, leadership forums, and Executive offsites, ensuring systems are tested, reliable, and ready for live execution.
You will take end-to-end ownership of executive technology issues, including triage, diagnosis, resolution, and communication, coordinating with specialized teams as needed while maintaining accountability through completion.
You will proactively identify risks and potential points of failure, taking action to prevent disruption to executive workflows and ensure a consistently reliable technology experience.
You will document processes, maintain accurate records in ServiceNow, and contribute to knowledge sharing and process improvements that enhance the overall executive support model.
You will partner with global peers, site IT, and cross-functional teams to deliver a consistent and seamless executive support experience across locations.
You demonstrate strong troubleshooting and diagnostic skills across endpoint devices, operating systems, collaboration platforms, and enterprise technologies.
You are comfortable operating in high-visibility, time-sensitive environments, exercising sound judgment and maintaining discretion when supporting senior leadership.
You communicate clearly and effectively with a range of stakeholders, translating technical issues into actionable and understandable solutions.
You are organized, detail-oriented, and able to manage multiple priorities with urgency and consistency.
You bring 6–8+ years of IT support experience, including experience supporting executives, VIP users, or other high-touch environments, a Bachelor’s degree in Computer Science, Information Technology, or equivalent experience
What We're Looking For
We are looking for someone who builds trusted partnerships with executives, assistants, and IT teams to deliver a seamless support experience, owning issues from intake through resolution. You combine strong technical expertise with a proactive service mindset that keeps leaders focused on their priorities, while staying calm under pressure, adapting quickly to changing needs, and exercising sound judgment in sensitive situations.