Property Manager

About Dwelly

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Position Summary

We are seeking a proactive and highly organized Property Manager to lead the daily operations of a dedicated residential portfolio. As a key point of contact between tenants, contractors, and owners, you will ensure every home is maintained to the highest standard.

Working closely with agency teams and managers, you will play an important role in enabling Dwelly’s vision to transform the lettings industry in the UK. This role requires an individual that is comfortable with frequent change, is highly resilient and has a proactive mindset.

Your Day-to-Day

• Serve as the primary point of contact for a specified property portfolio. 
• Adopt the Dwelly CRM as the primary platform of facilitating portfolio management.
• Consistently maintain a high level of service across the 4 key areas of Dwelly property management (maintenance, compliance, move-outs, inspections).
• Negotiate with Landlord and Tenant with regards to deposit deductions and referring to TDS, when necessary.
• Resolve landlord, tenant, contractor issues in a timely and professional manner.
• Ensure your portfolio is compliant to UK safety legislation and housing standards.
• Any other duties within your capabilities as requested by Management.

What We're Looking For

Essential:

• 3-5+ years UK Property Management experience
• Excellent communication and customer service skills
• Strong UK lettings regulations knowledge
• Comfortable with technology adoption 
• Comfort with ambiguity and rapid change
• Highly resilient

Would be a plus:

• Tech-enabled environment experience
• Experience with multiple CRM

Compensation & Benefits:

• Competitive salary based on performance, recognising exceptional contributions to our integration success.

What is it like being a Dwell-er?

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.

What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking