Property Management - Team Coordinator

About Dwelly

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Position Summary

We are seeking a high-caliber Property Management Team Coordinator to lead operations across multiple agencies during a period of significant growth. You will be responsible for managing up to 3 different agencies, up to a team size of 10 property managers, ensuring the highest standards of service whilst driving a culture of continuous operational improvement.

Working closely with the London central team and branch managers, you will play a pivotal role in facilitating change management and business transformation. Your mission is to help build and execute Dwelly’s vision of excellence for property management in the UK.

What you’ll do

Operational Leadership

• Serve as the primary escalation point for complex property management issues.
• Consistently maintain a high level of service across the 4 key areas of Dwelly property management (maintenance, compliance, move-outs, inspections).
• Ensure seamless business continuity through data driven capacity planning and staff coverage.
• Be a resilient stakeholder amongst branch managers, Dwelly central team and property managers.
• Strive to improve the viability of increasing portfolio sizes for property managers without sacrificing quality of service and team health.
• Ensure properties under management remain 100% compliant.

Team Management

• Manage a team of up to 10 Property Managers.
• Ensure all Property Managers are performing at a consistent level.
• Maximise staff retention and maintain morale during significant change. 
• Provide ongoing training, support and performance management.
• Ensure seamless operations via robust staffing coverage.

Process Transformation & Change Management

• Ensure 100% new technology / system adoption across the team. 
• Create training materials and champion adoption of new tools
• Review operational metrics and apply actionable insights to eliminate bottlenecks and drive continuous process improvement.

What We're Looking For

Essential:

• 3-5+ years UK residential lettings team management (Property Management focus)
• Strong UK lettings regulations knowledge
• Team management experience (at least 2-3 direct reports)
• Comfortable with technology adoption 
• Comfort with ambiguity and rapid change
• Highly resilient

Would be a plus:

• Tech-enabled environment experience
• Experience with implementing new CRMs or handling post-acquisition integrations

Compensation & Benefits:

• Competitive salary based on performance, recognising exceptional contributions to our integration success.

What is it like being a Dwell-er?

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.

What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking