Customer Success Manager

At Dassault Systèmes, customer success is about helping our customers realize measurable business value throughout their entire journey with us. As a Customer Success Manager, you will play a key role in driving adoption, accelerating value realization and building long-term customer partnerships. In this role, you will become a trusted advisor to strategic customers, guiding them from onboarding through long-term adoption and value realization. You will work cross-functionally with Sales, Consulting, Support Engineers and Partners to drive customer satisfaction, subscription renewals and business growth.

Role Description & Responsibilities

• Build trusted relationships with customers and partners, gaining a deep understanding of their business challenges and key decision-makers.
• Drive customer adoption, software deployment, production runs, and long-term value realization to turn customers into brand advocates.
• Monitor customer health and satisfaction metrics, proactively defining action plans and risk mitigation tactics to ensure successful subscription renewals. 
• Collaborate cross-functionally with Account teams, Sales Experts, Client Executives, and technical support teams to ensure efficient process execution and clear risk escalation. 
• Identify and develop new opportunities to expand customer usage of our enterprise cloud platform and drive revenue pipeline growth. 
   

Qualifications

• Experience in Customer Success, Account Management, Consulting, or a similar customer-facing role within a SaaS or enterprise software environment. 
• Strong relationship-building, stakeholder management and direct customer interaction skills across complex organizational structures. 
• Excellent communication, collaboration, crisis management and problem-solving abilities. 
• A customer-focused, proactive mindset with a strong accountability for anticipating risks and driving long-term customer loyalty. 

• Experience in software deployment projects, change management, and executing strategic customer adoption tactics is preferred. 

   

What's in it for you

• Join a global leader in sustainable innovation and digital transformation.
• Work with some of the world's most innovative manufacturing and industrial companies.
• Be part of an international, collaborative, and diverse team where your ideas and expertise make an impact.
• Enjoy flexible working hours, a hybrid working model, and an attractive benefits package that supports your work-life balance.
• Grow your career through extensive learning opportunities, industry certifications, and clear development paths within Dassault Systèmes.

• Make a tangible difference by helping customers transform the way they design, produce, and innovate.

   

   

   

  Interested? Click "Apply" to submit your application and become part of our journey toward creating a more sustainable future through innovation.