IT Monitoring and Operations Center Engineer

IT Monitoring and Operations Center Engineer

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a IT Monitoring and Operations Center Engineer in Pune, Maharashtra!

Role Description & Responsibilities:

• As an IT Monitoring and Operations Center Engineer, candidate will be part of a 24x7 Global monitoring team and will be responsible to monitor the critical IT infrastructure spread across various Data Centers and Offices of Dassault Systèmes worldwide.
• Candidate will also be responsible to perform Level 1 support to manage and maintain the uptime of critical Production Infrastructure and Network equipment globally.
• The team will cover 7 days a week; candidates should be available to work in rotational shifts including weekends and some holidays.
• Managing the expectations of IT and business stakeholders.
• Managing SLA and improve user satisfaction

Qualifications:

•    2-3 years working in a network operation center (NOC) or technical support role.
•    Hands on experience of Linux CLI / Windows Servers. Should have good troubleshooting and diagnostic skills on Linux or Windows systems.
•    Understanding of IT environment
•    Experience with Enterprise Monitoring tools like Zabbix/SolarWinds etc. 
•    Should have working experience on any of the ticketing tools like Remedy/service now or similar tool.
•    International certification such as RHCSA/RHCE/MCSA will be an added advantage.
•    Willingness to work in a team with flexible scheduling and overtime.
•    Quick understanding of the IT infrastructure, various process & policies and tools and getting aligned.
•    Ability to write documentation in a clear and concise way.
•    Good Team Player and willing to work in a team
•    Excellent communication skills (verbal and non-verbal) is mandatory to interact with our users worldwide.

What is in it for you?

•    Work for the one of the biggest software companies in Europe
•    Work in a culture of collaboration and innovation
•    Opportunities for personal development and career progression