Senior Manager, Process Engineering

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

As part of the Enterprise Anti-Money Laundering (EAML) group, you will support our strategic journey toward realizing our vision of becoming a leading Anti-Money Laundering, Anti-Terrorist Financing, and Sanctions Program—safeguarding our clients’ ambitions. Guided by the principles of client focus, business innovation, and process simplification, you will leverage your process engineering expertise to lead EAML process improvement initiatives. Your responsibilities will include analyzing, planning, developing, testing, and implementing these initiatives.
Additionally, you will provide consultation on process designs for EAML projects with significant process components. As an advocate for continuous improvement and simplification across the business, you will recommend enhancements to the EAML Leadership team by seeking input from users, conducting proactive research, and collaborating closely with stakeholders to identify new requirements that improve AML systems and processes.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 2-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Process engineering - Utilizing process engineering and project management methodologies (including DMAIC and Kaizen), you will conduct process assessments to identify improvement opportunities and waste. You will Use advanced statistical analysis and data-driven problem solving to identify and address root causes of inefficiencies. Recommend solutions that positively impact productivity, and develop control plans to measure the effects of implemented changes. You will plan, track, and assess final impacts where applicable, using project plans, process maps, time studies, impact analysis, and recommendations.

• Project Management Foundations & KPI Measurement: Apply foundational project management practices in your initiatives, including tracking progress, managing deliverables, and measuring key performance indicators (KPIs) to ensure the success and sustainability of process improvements. Demonstrate consistent project tracking and delivery with minimal variation.

• Value Quantification & Prioritization - Assess and quantify the potential impact of process and automation initiatives, prioritize projects based on business value, and ensure efficient resource utilization. 

• Technical Enablement - Leverage skills in process re-engineering, data analytics, and intelligent automation to design and deliver robust solutions. Experience with AI enablement, and automation tools is an asset.

• Expected Benefits Realization – Evaluate, assess, and support process owners in achieving and realizing the anticipated benefits of process improvement initiatives, including improvements in process speed, risk mitigation, compliance adherence, and capacity creation.

• Governance, tracking and reporting - You will take accountability and ownership of leading critical AML business process improvement initiatives from initiation through to closure. You will manage stakeholder adoption and change management associated with these deliverables while ensuring governance and compliance requirements are met. You will ensure clear, comprehensive documentation and progress reports for all initiatives are produced and maintained.

• Executive communication - You will consolidate and provide clear and concise communication to the Senior Leadership team regarding process improvement initiatives. Utilizing strong verbal and written communication skills, you will articulate analysis and recommendations effectively.

• Relationship management and collaboration - You will help internal partners make informed decisions about the development of programs, products, and services. Building relationships and demonstrating effective stakeholder management will be key. You will coordinate efforts across functional teams and possess excellent communication and interpersonal skills, enabling you to interact with all levels of the organization. You will thrive in an evolving, matrixed environment and remain flexible with shifting priorities.

• Innovate and simplify - You will incorporate modern interaction and design concepts, simplifying complex processes and interactions to enhance user experience, deliver quality solutions, and ensure efficient delivery.

Who you are

• You have at least 5 years of hands-on experience leading process engineering/process improvement initiatives, preferably in financial services or regulatory environments.

• You demonstrate mastery of Lean Six Sigma methodologies, with Green Belt or higher certification required.

• You possess knowledge of AML regulations, practices, and economic sanctions. Similar knowledge and/or experience related to regulatory compliance is considered an asset.

• You give meaning to data. You are proficient in statistical analysis and Lean Six Sigma tools/software (e.g., Minitab, Visio, Excel, Power BI, Python). You enjoy investigating complex problems and making sense of information. You are confident in your ability to communicate detailed information in an impactful way.

• You are a problem solver. You possess solid judgment and problem-solving skills to provide input and advice to senior management. You notice details that others may overlook, and your critical thinking skills inform your decision-making.

• You are an owner. You thrive when empowered to take the lead, go above and beyond, and deliver results.

• Values matter to you. You bring your real self to work and you live our values – trust, teamwork, and accountability.

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What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 29th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Automation, Automation Tools, Business Process Improvements, Change Management, Collaboration, Continuous Improvement, DMAIC, Group Problem Solving, Kaizen (Continuous Improvement), Key Performance Indicators (KPI), Microsoft Excel, Microsoft PowerPoint, Operational Efficiency, People Management, Problem Solving, Process Engineering, Process Mapping, Project Management, Risk Management and Mitigation