Software Development Engineer, CIA Interactions

Join Amazon's CIA Interactions Team and build the AI-powered tools that run Amazon's global network at scale. As an SDE II, you'll design and ship products that automate network infrastructure management across thousands of Amazon fulfillment centers worldwide, putting LLM technology directly in the hands of network engineers.

Our team owns a diverse portfolio of high-impact products: Turbo AI, an intelligent autonomous agent that reasons across Amazon's internal operational data to answer complex engineering questions; Imperium Inspector, an LLM-powered debugging service that eliminates hours of manual log analysis for network operators; Imperium UI, the single-pane-of-glass web platform for visualizing and executing network deployments globally; Cafe CLI, the command-line backbone engineers rely on daily to manage network infrastructure; and Fine-Grained Access Control (FGAC), the dynamic authorization system that governs safe, context-aware access across all Imperium services. We are also actively building the next generation of AI agents, including Imperium Assistant and Imperium Inspector Agent on top of our Turbo Agent Service (TAS) platform.

What makes this team unique is the breadth of the work. In a single sprint, you might ship a new AI agent, improve a React-based dashboard used by hundreds of engineers, harden an authorization policy in FGAC, or build a CLI command that eliminates a manual operational burden. You will own your solutions end-to-end from design to production on a modern AWS stack including ECS Fargate, Bedrock, DynamoDB, OpenSearch, and Lambda.

We are a team that moves fast, obsesses over customer experience, and believes that the best infrastructure automation should be seamless. If you're passionate about applying AI to real operational problems and want to see your work directly reduce toil for engineers at Amazon scale, this is the team for you.


Key job responsibilities
- You will design, build, and operate full-stack tools and AI-powered services used by network engineers across thousands of Amazon fulfillment centers globally.
- You will develop and evolve AI agents — including Turbo AI, Imperium Assistant, and Imperium Inspector , leveraging large language models to automate complex operational workflows and reduce engineer toil.
- You will partner with Network Engineers, Systems Engineers, and Product Managers to translate real operational pain points into intuitive, scalable self-service solutions.
- You will contribute to a diverse product portfolio spanning web UIs, developer CLIs, authorization systems, and agentic platforms owning features end-to-end from design through production.
- You will uphold security and reliability standards across Imperium services, including Fine-Grained Access Control (FGAC), ensuring safe and context-aware access at scale.
- You will mentor peers, participate in design reviews, and drive operational excellence through monitoring, runbooks, and continuous improvement of on-call practices.

We value simplicity, security, and scalability in our designs, and believe automation should be seamless to the engineers who rely on it every day.

A day in the life
Amazon offers a full range of benefits that support you and eligible family members, including domestic partners. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:
1. Medical, Dental, and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan

If you are not sure that every qualification on the list above describes you exactly, we'd still love to hear from you! At Amazon, we value people with unique backgrounds, experiences, and skillsets. If you’re passionate about this role and want to make an impact on a global scale, please apply!

About the team
The CIA Interactions Team builds the tools and AI-powered experiences that keep Amazon's global network running. We own a portfolio spanning Imperium UI, Cafe CLI, Turbo AI, Imperium Inspector, Imperium Assistant, Fine-Grained Access Control, and the agent platform that powers them all. Our customers are the network engineers and operators who rely on our products daily to deploy, manage, and debug infrastructure across thousands of Amazon sites worldwide. We move fast, obsess over simplicity, and believe great automation should be effortless.

Basic Qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Bachelor's degree in computer science or equivalent

Preferred Qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Austin - 143,700.00 - 194,400.00 USD annually