Manager, Preferred

About the team

The Zillow Preferred team is a best in class team who is working to partner with top real professionals, enabling them to deliver outstanding experiences for home shoppers through tight partnership and phenomenal products. We are a dynamic group of strategists, marketers, relationship management professionals, service professionals, product managers and operations leaders who work collaboratively to drive the Zillow business forward.


The Partnerships team is our frontline, who drive revenue outcomes for the business through close relationships with the real estate agent teams and individuals - our Zillow Preferred Agents. They are strategic advisors who deeply understand their partners needs and can coach and grow them to maximize potential.

About the role

The Manager- Preferred Partnerships position is a people leadership role within our Zillow Preferred frontline team.  They lead a team of Advisors who are tasked to mentor, influence, and grow top tier Zillow Preferred Agent partners operating the integrated transaction through our post-pay pricing model. 

You run the business like an owner, setting clear goals that ladder to company targets, focusing on the few metrics that matter most, and using funnel and financial data to guide day‑to‑day decisions. You build a high‑performance, inclusive culture grounded in trust, accountability, and continuous improvement, while modeling commercial & operational judgment, performance inspection & accountability, enablement & system leadership, and a strong One Zillow mindset. You and your team will develop close partner relationships and drive outstanding performance for real estate teams.

Commercial & Operational Judgment

• Translate company goals into clear, measurable objectives for your team and book of business.

• Focus the team on a small set of high‑impact metrics (e.g., conversion, pipeline health, revenue predictability) and the actions that most influence those outcomes.

• Use funnel and financial data to make day‑to‑day decisions and tradeoffs about focus, time, and resources.

Inspect Performance & Drive Accountability

• Run a consistent operating rhythm (e.g., weekly 1:1s and pipeline reviews, monthly roll‑ups, quarterly talent/performance calibrations) to drive visibility and accountability.

• Use data‑led coaching to diagnose root causes, not just symptoms, and convert insights into clear next steps for each Growth Advisor.

• Connect recognition, development, and performance management directly to results and quality outcomes.

Lead Enablement & System Excellence

• Ensure your team uses Zillow’s standardized dashboards, tools, and playbooks (e.g., Salesforce, Tableau, GA playbooks) in a consistent, disciplined way.

• Partner with enablement and cross‑functional teams to improve tools, content, and processes based on frontline feedback.

• Build habits that help Growth Advisors self‑inspect and self‑correct using Zillow’s operating system rather than custom local processes.

Drive Measurable Partner Impact (Strategic Account Leadership & Partner Centricity)

• Leverage industry and market expertise to help your team set clear account strategies that align Zillow and partner goals with measurable business outcomes.

• Focus resources on the partners and levers that matter most, balancing growth, retention, and experience.

• Coach Growth Advisors to run strong discovery, understand partner motivations and blockers, and consistently connect Zillow solutions to tangible partner value.

• Monitor partner health through feedback and performance trends; work with internal stakeholders to address systemic issues impacting partner experience.

Lead Change & Drive Adoption

• Explain the “why” behind new systems, programs, and processes in clear, practical terms for your team and partners.

• Set expectations, reinforce new behaviors through coaching and example, and track adoption and impact using agreed‑upon metrics.

• Surface structured feedback on change initiatives to central teams and help remove barriers so your team can move confidently through ambiguity.

Lead as One Zillow (Leadership, Culture & Inclusion)

• Make timely decisions with clear rationale, especially when goals or direction shift; provide structure so your team can move quickly and confidently.

• Build a high‑performance environment grounded in trust, accountability, and continuous improvement—where every team member understands the bar and receives direct, useful feedback.

• Invest intentionally in coaching, development, and succession planning to expand team capability and readiness.

• Foster a culture of equity, belonging, and inclusiveness that strengthens team performance and retention.

Operate with a One Zillow Mindset

• Build trusting relationships with cross‑functional partners (e.g., Sales, Product, Marketing, Operations, Loans, Closings, Analytics) and encourage joint problem‑solving for partners.

• Connect the dots across functions so partners experience one unified Zillow, not separate teams and initiatives.

• Represent frontline and partner needs in cross‑functional planning while keeping alignment with broader Zillow and Preferred strategy.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $128,200.00 - $204,800.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $121,800.00 - $194,600.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 3-5+ years of relevant sales or customer‑facing leadership experience, leading teams that manage strategic clients and complex processes.

• Experience working in Zillow’s preferred pricing model and/or similar performance‑based or revenue‑sharing environments.

• Ability to work Eastern Standard Time Zone hours

• Up to 25% travel in-market per month   

• Outstanding leader of people who sets clear expectations, gives direct, actionable feedback, and consistently develops others through coaching and modeling leadership behaviors.

• Experience leading a team responsible for managing a multi-million-dollar book of business and strategic clients

• Proven track record in a dynamic, consultative, high-client touch environment

• Shown ability to train direct reports on interacting with sophisticated processes and customer types, including multiple decision-makers and influencers

• Strong comfort with funnel and financial data; able to focus teams on the few key numbers that matter and use insights to guide priorities, tradeoffs, and resourcing.

• Solid understanding of CRM and reporting tools (Salesforce & Tableau preferred)

• Proven track record running structured cadences, holding individuals accountable to results, and managing a multi‑million‑dollar book of business through your team.

• Leader experienced in building and supporting a culture of equity, belonging, and inclusiveness while maintaining a high bar for performance.

• Operates with a One Zillow mindset, sharing context openly, collaborating across teams, and optimizing for enterprise outcomes over local wins.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.