Growth Specialist, Preferred

About the team

Zillow Group is transforming the real estate transaction—and our partners are at the center of that journey. As a Growth Specialist, you will support Zillow’s real estate partners in Preferred Markets by helping them adopt Zillow tools, follow best practices, and implement operational processes that drive efficiency and improve consumer experiences.
Your focus will be on partner enablement, onboarding, and adoption—working from established playbooks and guidance from senior team members to ensure partners have the resources and support they need to succeed. In this role, you’ll apply structured thinking and data-informed judgment to diagnose partner needs, prioritize actions, and drive measurable adoption outcomes.

About the role

Support Partner Enablement

• Manage a portfolio composed primarily of new and developing Zillow Premier Agent (ZPA) preferred partners, facilitate onboarding sessions and training to ensure smooth integration of Zillow Home Loans, Follow Up Boss, Zillow Closings, and other platform capabilities.

• Lead consultative discovery conversations to clarify success criteria, surface underlying needs, and connect Zillow solutions to partner-relevant value.

• Provide ongoing partner support using established engagement processes. Maintain clear documentation of plans, risks, and next steps to drive reliable follow-through.
   

Drive Platform Adoption

• Monitor and encourage consistent partner use of Zillow’s integrated tools to improve efficiency and client service; identify adoption gaps and adjust support to improve outcomes. 

• Translate adoption goals into clear action plans, timelines, and success measures—reinforcing the “why,” required behaviors, and milestones.

• Share best practices and provide tailored recommendations using data, partner context, and approved playbooks to influence prioritization and operational choices.
   

Track and Report on Partner Activity

• Use Salesforce and BI dashboards to track partner activity and key performance metrics. Interpret what’s changing, why it matters, and the likely impact on near-term results.

• Identify and flag areas for improvement, diagnosing root causes with guidance, surfacing risks and dependencies early, and recommending a short list of actions grounded in partner reality and Zillow frameworks.

Collaborate Across the Team

• Coordinate with cross-functional partners (e.g., Sales, Product, Ops, Loans, Closings) to align on handoffs, responsibilities, and timelines that support partner outcomes.

• Participate in team learning sessions and actively seek development opportunities to enhance product, process, and industry knowledge. 

• Provide timely feedback from partners to help improve onboarding materials and internal processes.

This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.

In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $98,900.00 - $158,100.00 annually. This base pay range is specific to these locations and may not be applicable to other locations.

In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $94,000.00 - $150,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.

In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.

Who you are

• 5+ years of experience in customer success, coaching, account coordination, partner enablement, or related roles.

• Background in real estate, SaaS, or B2B account management strongly preferred.

• Comfortable delivering presentations, facilitating training, and driving change adoption through clear expectations, milestones, and follow-up.

• Proficient with CRM tools (Salesforce experience preferred) and comfortable learning BI tools like Tableau; disciplined in documentation and operating cadences.

• Strong business and sales acumen: comfortable interpreting funnel and performance metrics, connecting activity to outcomes, and using data to support recommendations.

• Strong communicator who can build relationships and adapt information for different audiences. Works through disagreement with facts and examples, and adapts to different partner styles

• Able to work independently in a field-based role while collaborating cross-functionally to deliver partner outcomes.

Get to know us

At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.

Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.

No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.