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Sr ServiceNow Developer
ZillowBengaluruSenior5-8 years
Apply About the team
Zillow's People Technology organization builds and operates the platforms that power how Zillow employees work: Workday, ServiceNow, and the agentic AI layer connecting these systems to the surfaces employees use every day - Slack, Google Workspace, Zoom, and AI tools. The India engineering team owns this platform stack end to end: production access, change ownership, on-call rotation, and direct relationships with the business teams we support.Zillow Group is a strategic, mission-driven organization focused on delivering exceptional experiences and measurable outcomes. Our work spans cross-functional partnership, scalable programs and operational excellence in support of Zillow’s mission. We bring deep experience working across diverse teams in a dynamic, high-growth environment, balancing strategic thinking with hands-on execution to drive meaningful business impact. We are seeking an experienced professional to support our workforce expansion in India.
About the role
You are a key contributor to the team, leading the way on the most important development initiatives, designs, and operational events across ServiceNow platform. You habitually author effective architectures, deliver critical bodies of code, and shepherd the quality of the team's outputs. You are an expert on your team's systems and business domain, and you understand how they fit into the larger cross-team architecture. You contribute to projects that cut across teams and connected systems, and you are relied upon to resolve critical operational incidents, meet essential deadlines, and propose effective designs. Your leadership is felt beyond your immediate team, and you are comfortable working with ambiguity. You mentor the other engineers on your team, setting the bar for engineering excellence and growing the capabilities of the team.
Responsibilities
Take the lead on the most complex and challenging applications and integrations across HRSD, ITSM, and connected systems (e.g. Workday, Okta, Glean, custom APIs); set the scoped-app architecture and coding standards the team reuses
Design and build complex server-side and client-side logic: Business Rules, Script Includes, Client Scripts, UI Policies, Flow Designer actions, and IntegrationHub; architect REST/SOAP integrations using event-driven, fault-tolerant patterns
Act as an expert in multiple subdomains owned by your team; influence and shape platform architecture, working closely with Principal and other Senior Engineers, and treat testability, resiliency, and observability as first-order concerns
Design and own MCP (Model Context Protocol) servers and connectors that expose ServiceNow capabilities to AI agents and internal tooling; treat AI enablement as first-class platform work
Establish how the team uses and adopts AI-assisted IDEs and coding agents (Claude Code, Cursor, GitHub Copilot); raise delivery speed and code quality across the team/org, not just your own output
Own the testing strategy: ATF coverage, AI-assisted test generation, and regression prevention; enforce architecture and change hygiene through dev, test, and prod pipelines
Set the standard for root cause analysis, dashboards, metrics, alarms, and runbooks; lead structured debugging of the most difficult production issues and ensure they do not recur
Act as a focal point for projects: coordinating deliverables, writing designs, ensuring accurate estimates, and reviewing artifacts; lead release and upgrade technical planning, including Now Assist
Mentor developers, improving their craft and integrating them into team culture and process
Communicate consistently with technical and non-technical staff, documenting build/buy and design tradeoffs and their rationale
Who you are
Qualifications
5-8+ years of software development experience, with 4+ years on the ServiceNow platform
Demonstrated ownership of platform architecture: scoped apps vs. global scope, ACLs, table hierarchy, GlideRecord, and scalable integration patterns
Expert level proficiency in JavaScript (ES6+) and server-side ServiceNow scripting
Highly skilled in building and owning REST integrations from ServiceNow to external SaaS platforms
Experience in building production quality fFlow Designer, IntegrationHub, and Now Assist
Experience designing MCP servers or API-layer connectors that expose platform capabilities to AI agents and tooling
Uses AI-assisted development as a standard part of daily workflow and sets the bar for a team
Strong with
Hands on experience with Git or equivalent source control in a team development workflow
ServiceNow CSA required; CAD and CIS preferred
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers.
As the most-visited real estate platform in the U.S., Zillow helps millions of customers navigate buying, selling, financing, and renting with greater ease and confidence. Our teams in India play a critical role in building and scaling the technology, products, and operations that power this experience.
Whether you’re working in tech, operations, or shared services, you’ll collaborate with global partners to solve meaningful problems and help more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, maternity status, HIV status, or veteran status. Reasonable accommodations will be provided to candidates with disabilities, in accordance with applicable policies.