Sales Operations Lead

Job Description

About Zendesk & This Opportunity
At Zendesk, we build software designed to make customer experiences simple and seamless. We believe our internal operations should run the exact same way.
We are looking for a Sales Operations Manager to partner closely with our EMEA leadership. Reporting to the Director of GTM Operations, EMEA, you will be the strategic operations partner for the Regional VP of UK & Ireland.
This is a high-visibility role. This role goes beyond reporting and dashboard management; you will actively shape regional strategy, manage key sales rhythms, and act as a trusted representative of regional sales leadership in global forums

Core Responsibilities

Strategic Partnership & Execution

• Operational Partner: Partner closely with RVPs on forecasting, performance analysis, GTM planning, pipeline management, and regional execution.
• Leadership Proxy: Act as a stand-in for the Regional Sales Leader when needed, representing regional interests and nuances in cross-functional and global forums.
• Sales Rigor: Own core regional sales processes end-to-end, including territory planning, demand generation tracking, performance reporting, and quarterly business reviews (QBRs).

AI & GTM Automation

• AI Adoption Leader: Drive the rollout, adoption, and scaling of AI automation tools and processes across the EMEA GTM organization to improve sales velocity and efficiency.
• Process Optimization: Identify regional process bottlenecks, design simple, automated workflows, and document scalable solutions that can benefit the wider global team.

Data & Tech Stack Management

• Actionable Insights: Analyze data across Salesforce and BI tools to deliver practical recommendations regarding regional growth, pipeline health, and market coverage.
• Local SME: Serve as the regional subject matter expert for Zendesk’s sales tech stack, ensuring high data quality and pipeline precision.
• Global Alignment: Collaborate with global peers in GTM Ops, Enablement, and RevOps to influence tooling, process improvements, and standard KPIs.

What We Are Looking For

• SaaS Experience: 5+ years of experience in a Sales Operations or Revenue Operations role, ideally within a fast-paced, scaling SaaS environment.
• Change Management & Tech Savvy: A proven ability to drive software adoption—specifically AI or automation tools—and a clear understanding of how to get sales teams aligned behind new technology.
• Data Fluency: Strong analytical skills with hands-on experience using Salesforce and BI tools (SQL knowledge is a plus) to solve business problems.
• Balanced Execution: The ability to manage long-term strategic projects (like territory modeling) while efficiently handling day-to-day tactical requests.
• Collaborative Mindset: High autonomy within your assigned regions, paired with a team-first approach to working with global peers and centres of excellence.
• Curiosity for AI & Innovation: A demonstrable curiosity for Artificial Intelligence (AI) and a passion for solving complex operational problems by experimenting with tools like Gemini, ChatGPT, Claude, and other large language models (LLMs) to drive workflow efficiency.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.