SMB Business Development Representative

Job Description

Zendesk is redefining how the world delivers service. In addition to our world class CX & service platform, in under three years, we’ve built a $200m ARR AI business - the fastest-growing product line in our history - now used by more than 20,000 customers. AI is automating up to 80% of service interactions, and we’re just getting started.

If you want to build a career in software sales on the bleeding edge of AI and technology, this is where you do it.

Why this role matters

Our BDR team is the engine behind one of the world’s fastest-growing region. You’ll be hunting into high-growth SMB accounts, opening doors at some of the most recognisable brands across Australia & New Zealand, and shaping how they adopt AI for customer experience.

You won’t be scheduling meetings. You will be uncovering real pain, building value, and influencing multi-million-dollar deals from the very start.

This is a role for people who want to learn fast, think big, and build a serious career in tech sales.

What you’ll do

• Engage exec-level prospects to understand where their CX, AI and Service gaps sit

• Drive high-value pipeline through targeted outbound prospecting

• Partner closely with Account Executives, Product and Marketing to run coordinated plays into priority accounts

• Qualify opportunities with a consultative, value-led approach

• Own and manage your pipeline with discipline, clarity and a premium customer experience

• Be part of an onsite team (3 days a week in Melbourne) that learns, iterates and grows together

What you bring

• 2+ years in a sales or business development role (SMB, Commercial or Enterprise)

• A competitive, resilient, self-starting mindset

• Curiosity for AI, SaaS and modern GTM motion

• Clear, confident communication - written and verbal

• A strong desire to build a long-term career in software sales

• Bachelor’s degree preferred
   

Why Zendesk

You’ll be joining a hyper-growth AI product engine, a world-class APAC GTM team, and a culture that rewards curiosity, grit and impact. You’ll be hands-on with the most advanced CX & AI technology in the market and gain exposure to some of the most talented sellers and leaders in the region.

If you want to sell at the frontier of AI with a team that’s winning, this is your step in.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.