Team Lead, People Services

About the role

We're looking for a Team Lead to oversee our People Associates in Budapest and Timișoara. You'll manage day-to-day HR operations, drive service quality, and help scale our Tier 1 HR function as Wolt expands globally.

What you'll do

Team leadership

• Lead and mentor a team of ~10 People Associates
• Set goals, monitor performance, and run regular evaluations
• Ensure the team follows company policies and procedures

HR service delivery

• Oversee handling of HR inquiries from employees across multiple countries
• Act as the first escalation point for complex issues and ensure timely resolution

Knowledge transfer & launches

• Partner with Tier 2 HR and the business to transition processes into Tier 1
• Own process documentation and knowledge transfer milestones
• Ensure coverage is in place for all country deliverables

Operational excellence

• Improve HR processes and systems for efficiency and accuracy
• Drive adoption of manager and employee self-service tools
• Support Workday onboarding and data accuracy
• Collaborate with Payroll to ensure timely, accurate salary payments

Team development & continuous improvement

• Create development opportunities that grow the team's skills
• Identify process gaps and implement improvements based on team and employee feedback

What we're looking for

• Based in Hungary, able to work from the Budapest office 3+ days/week
• Fluent English (written and spoken)
• Bachelor's degree in HR, Business Administration, or related field
• Proven people management experience with a focus on team development
• Background in employee lifecycle processes and HR service delivery
• Familiarity with HR metrics and ERP systems; Workday experience is a plus
• Strong communication and stakeholder management skills