Courier HR Senior Specialist

Wolt’s Courier Employment team is building something that doesn’t really exist yet — a cross-country infrastructure for employed courier operations across multiple geographies. We sit at the intersection of operations, people, legal, and compliance, and we’re doing it largely from scratch.

The function currently spans three countries (Finland, Germany, Croatia), each at a different stage of maturity and with different legal frameworks. Courier employment is managed in all these countries by a functional team handling strategy, structure and resources, and country-level teams focused on execution and operational excellence from the ground up.

We operate in a fast-moving environment with a high degree of uncertainty — regulatory, operational, and structural. If you’re energised by the possibilities and want to be the person who builds the playbook, this might be the right role for you.

About the role

Croatia doesn't have an independent Courier HR operating model yet. It has support from the general employee HR team, great people working hard, manual workarounds, and a scale-up landing in the next few months that the current setup wasn't built to absorb. This role exists to establish Courier HR expertise within the function and build the processes needed while running the team's day-to-day HR operations.

As Courier HR Senior Specialist in Croatia, you'll own the full employee lifecycle for a fast-growing courier workforce: onboarding, contracts, documentation, leave, and the HR side of a workforce that includes couriers relocating from abroad. This includes tracking of work permits and other integration and compliance related matters. 

You'll be supported by the function’s core team and leadership and work closely with your Courier HR Lead, the Workforce Ops team, Legal, and the sourcing agencies bringing couriers in. You'll be the most senior Courier HR operator on the ground in Croatia day-to-day — which means you'll be trusted to make independent decisions and participate actively in building foundations and standards that will apply across all markets.

What you'll be doing

Employee lifecycle execution at scale

• Own onboarding, contracts, documentation, and leave administration for Croatia's employed couriers, including the operational HR side of relocating couriers from abroad (documentation, work permit tracking, compliance).
• Delegating and syncing with a Tier 1 HR team that handles standard inbound tickets and manual entry.
• Build and maintain accurate employee records across HR systems as the courier base scales.
• Handle the volume and pace of onboarding waves without letting quality or compliance slip.
• Make the judgment calls on ambiguous or non-standard cases that come up, escalating appropriately to your Courier HR Lead or Legal.

Process and SOP creation

• Create SOPs, checklists, and documentation in collaboration with the functional Process & Systems Senior Specialist based on cross-market standards and calibrated to local requirements.
• Identify where the current setup will break under the incoming scale-up, then plan and build for it before it breaks.
• Partner with the Process & Systems Senior Specialist on anything that should become a cross-country standard rather than a local fix.

Cross-functional coordination

• Act as the day-to-day HR point of contact for the sourcing agencies bringing couriers into Croatia, ensuring HR-side obligations (documentation, onboarding timing, permits) are met on time.
• Work with Workforce Ops to keep HR and operational onboarding in sync as waves of new couriers arrive.
• Flag structural risks early and initiate appropriate action in collaboration with your Lead and functional colleagues.

Our humble expectations

There’s no single background that defines this role — but the people who do well here tend to combine sharp analytical thinking with genuine operational curiosity. Some things that matter:

• 3+ years of experience in HR operations, people operations, or workforce administration — ideally somewhere that involved real scale, strict deadlines, or a workforce with cross-border or compliance complexity.
• Experience working with foreign worker documentation, work permits, residence permits, or employment compliance processes.
• A genuine ability to operate without a finished playbook. If "there's no process for this yet" makes you anxious rather than interested, this isn't the right role.
• High attention to detail that holds up under volume and pressure — the documentation has legal weight, and the standard shouldn’t drop with rapidly increasing volume.
• Good judgment about what to decide yourself and what to escalate. This role only works if you can be trusted with ambiguity — and trusted to know your own limits within it.
• Fluency in Croatian (C1-C2) and professional level in English (B2-C2) are a requirement. Given the courier population arriving from abroad, comfort working through language and documentation barriers is a real asset — additional languages (Spanish, for instance) are a plus but not requirement.
• Ability to work in a hybrid model from our Zagreb office (4 office days, Wednesday optional work-from-home day).

What we offer

Most HR operations roles ask you to run a process well. This one asks you to build the process while running it, for a workforce that's about to grow faster than the current setup was designed for, in a market where the team is small and knowledge is yet to be mapped to documentation. You will work with a team of experts in multiple countries, giving you a unique chance to influence our strategies, standards and ways of working while constantly learning something new.

If it sounds like the kind of challenge you would enjoy solving, and if you are inspired by the potential of directly impacting the experience of hard working individuals establishing themselves in a new country, this will be a great opportunity for you. 

Please note that this is a fixed-term contract until Dec 31st 2026, with a possibility to extend to a permanent contract. We’re expecting you to be able to start working with us during August-early September.

Additional benefits:

• Health insurance
• A sport benefit (PassSport)
• A tax-free commuter benefit
• A monthly lunch benefit
• Wolt Credits Cashback program
• Access to the Employee Assistance Program (free, confidential mental health support) and the Cuckoo wellness app

Next steps

Please submit your application and resume in English. 

The hiring process includes conversations with the talent acquisition partner, hiring managers and a practical assignment with a final cross-functional discussion.

If you are excited about working in a high-growth environment, taking ownership, and being part of a motivated team, then click below to apply and get the conversation going!