Employee Relations Advisor

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

We’re looking for Employee Relations Advisor to join our People Services team in the India office. This role suits someone who is passionate about all things ER, but also wants the unique opportunity to have an impact on Wise’s mission and support our Wisers, Leads and wider teams in delivering a seamless employee experience throughout the entire ‘Wiser’ journey.

Your mission: 

Your role of Employee Relations Advisor will pave the way in promoting a seamless and customer-focused experience across the employee lifecycle, and supporting our people (we call them Wisers) to do what they do best at Wise. 

You’re someone who’ll keep on track with your “business as usual” Employee Relations caseload, but you’re equally inquisitive and hungry to understand what the data’s telling us and how else we can strengthen the overall Wiser experience… it's that inclusive growth mindset which is key to the success of our team.

You’ll also play a vital role in how we do things as a global team, collaborating on key projects and unlocking big-picture and analytical thinking to help grow and scale our team’s impact on the business.

Here’s how you’ll be contributing to the team:

• You will act as a trusted Advisor, owning ER matters end-to-end within your dedicated business functions, supporting and advising Wisers and Leads through a significant volume and range of complex situations (from issues with performance to conflict management), and balancing our exposure and appetite to risk in the process.

• Partner with Employee Relations Advisors around the globe in any cross-geographical ER cases, navigating complexity and flexibility with DEI and legal considerations.

• Collaborate with People Partners to complement their functional business insights with your ER data and expertise.

• Analyse and identify data-driven trends to help educate and advise our functions and the Senior Leadership team on business focus areas and better ER practices.

• Proactively keep up to date with local employment laws and working practices, sharing knowledge and collaborating with the People team to ensure our guidelines, policies and processes are compliant and we continue to give customer-centric advice.

• Review our current and evolving operational processes (across all aspects of the Wiser journey from onboarding to offboarding) and identify improvements to help us scale the impact of the People team without compromising the Wiser experience.

• Own and contribute to projects both on a local and global level, providing advisory input to help us collaboratively shape the future of Wise as we continue to grow.

• Update and deliver People-related training sessions in order to upskill our Leads and address knowledge gaps that are highlighted in our ER data.

• Provide additional support to the wider People team and other leaders with ad-hoc tasks/data queries and project-based work.

Qualifications

• Strong HR experience: experience in HR Advisory in a fast paced environment

• Subject matter expert in employment law and ER advice: Senior Leadership will look to you for sound advice on a variety of complex cases.

• Propensity to learn: we don’t expect an expert in every HR topic at this level, but we do expect you to have a positive, can-do attitude, and a desire to learn and grow the knowledge and experience you already do have

• Strong growth mindset: being resilient to and excited about change in a hyper-growth environment, with the opportunities it brings and the multiple projects you’ll be involved with simultaneously.

• Data driven: you always start with data, facts and insights to help inform your approach through storytelling to solving problems and analysing needs.

• A heap of empathy and emotional intelligence: you’ll need to be able to communicate effectively and inclusively, both in person and in writing, and deal with confidential information in a professional manner.

• Adaptable: you’ll be as comfortable working with ambiguity as you are with certainty, as we need someone who can be agile enough to respond to changing priorities, but be able to have big-picture proactive thinking for the long-term path ahead.

• Collaborative: with tested mediation skills, you guide a vast variety of stakeholders, building and fostering relationships over time, but also not afraid to challenge through healthy discussions.

• Tech savvy: familiar with Google Suite, Slack, Workday, but also adept to learning new technology as we grow.

• Excellent written and verbal communication skills in English

• Eagle-eyed attention to detail

• Ability to deal with confidential information in a professional manner

• Courageous and calm in challenging situations

Some extra skills that would be great:

• Tech savvy: familiar with Google Suite, Slack, Workday, but also adept to learning new technology as we grow.

• Financial services experience: you possess deeper insight to empower our team further with our commercial strengths, weaknesses, opportunities and threats.

• Regional experience: you have employment law experience in other countries in the APAC region.

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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