Senior Solutions Engineer

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

About the role 

We are looking for a Senior Solutions Engineer to join our growing Wise Platform team in London. The Wise Platform team works with top tier global financial institutions and major tech companies to offer Wise products and services directly to their customers. 

Through our API, we help partners to architect and build integrations to our world class-leading international finance products, which in turn improves Wise Platform by increasing the capabilities of our public API.

This role will facilitate growth, troubleshoot and enhance the product offerings of Wise.

What will you be working on?

As part of the Wise Platform team, you’ll play a key role in providing technical consulting and product guidance to top tier banks and other partners integrating Wise into their products, primarily in a post-sale capacity. 

You'll be:

• Acting as a trusted advisor and conduit between partners and Wise where your technical expertise will enhance the product development and integration process.

• Defining technical solutions, gathering requirements and supporting the delivery of integrations tailored to each partner’s needs.

• Supporting partners during the bespoke implementation collaborating across teams to ensure smooth delivery.

• Managing multiple integrations in parallel and navigating ambiguity.

You’ll also focus on:

• Enhancing the integration experience for banking partners by developing comprehensive and user-friendly documentation, robust APIs, readily available SDKs, practical examples, clear code samples, and detailed reference implementations. This includes proactively identifying common integration challenges faced by banks and addressing them through improved resources and proactive support.

• Working closely with the technical presales team to provide expert technical guidance and support throughout the sales cycle, playing a critical role in securing new partnerships by demonstrating the technical capabilities and benefits of Wise's solutions. This involves conducting technical presentations, demonstrations, and answering complex technical questions from potential partners.

• Optimizing and streamlining internal processes to enhance team capacity and overall efficiency. This includes identifying areas for process improvement, developing and implementing new workflows, and leveraging automation tools to reduce manual tasks and improve turnaround times.

• Designing and developing innovative new features that expand the functionality of Wise's services and exposing these features through the public API, enabling seamless integration with partner systems and empowering them to leverage the full potential of Wise's platform.

• Diagnosing and resolving complex technical issues within the Wise product stack, providing second-line support to the API support team and ensuring timely resolution of partner inquiries and technical challenges. This requires in-depth knowledge of Wise's systems, debugging skills, and the ability to effectively communicate technical information.

• Serving as the technical lead for complex partnerships, acting as a crucial intermediary between Wise's engineering teams and the partner's technical teams. This involves facilitating communication, coordinating technical activities, and ensuring alignment on technical requirements and solutions.

• Establishing a robust feedback loop between the partner and Wise's product teams to gather valuable insights and drive continuous product improvements. This includes collecting partner feedback, analyzing usage patterns, and working with product managers to prioritize and implement enhancements that meet partner needs.

You should be someone who can think holistically about the ecosystem, while also being hands-on when required.

This role offers you the opportunity to:

• Define your own path to success, with autonomy to create and drive your vision forward.

• The opportunity to shape and innovate financial products across regions.

• Identify problems and unlock opportunities for Wise and its partners through technology solutions.

• Inspire teams internally and externally with your ideas, knowledge, and proactive attitude.

• Travel to work with teams in Tallinn and London, as well as visit partners across the EMEA region.

If you thrive in a fast-paced, innovative, and at times chaotic environment and are excited about working with a diverse team to shape the future of financial integrations, this could be the perfect role for you.

Qualifications

What do you need?

We know it's rare for a candidate to meet every requirement, and we’re happy to support your growth. If you have some of these skills and a passion for learning, we’d love to hear from you!

• Strong problem-solving and organisational skills, able to handle ambiguity and competing priorities.

• Familiarity with common design patterns and architectural principles, including domain-driven design (DDD), event-driven architecture (EDA), and microservices architecture.

• Familiarity with Java (Spring), Kubernetes, AWS, and service mesh architectures and technologies such as RESTful APIs, API design, Swagger, OpenAPI, and OAuth2.

• Familiarity and working experience with  relational databases (e.g.MySQL, PostgreSQL) and non-relational databases (e.g., MongoDB, Cassandra).

• 6+ years in customer-facing engineering roles ideally within financial services or similar domain (e.g. solutions engineer, IT consultant, partner engineer, integration engineer, solutions consultant).

• Clear communication and strong interpersonal skills. 

• Customer centric approach.

• Ability to convey technical concepts to non-technical audiences and work effectively with both technical and non-technical stakeholders to deliver projects. 

• Strong self-management skills are essential, including the ability to manage individual projects and deals effectively. Prioritizing tasks across various work streams is also a key requirement

Even if you don't have every single skill listed, we still want you to apply!

Additional Information

Interested? Find out more

What do we offer: 

• Starting salary: £87,500 - £111,000 + RSU's

• Wise Benefits

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.