FinCrime Operations Team Lead - Fraud

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Fraud team is a passionate team of crime fighters, who do the best to keep our good customers happy and unbothered, whilst kicking the bad actors out the door. We take great pride in balancing Wise mission, our values and fraud mitigation and still having lots of laughs along the way. By now, we have an awesome 100+ people operational team, who work very closely with engineering and product, collaborating with machine learning data scientists and partnering with other relevant teams to get things done.

As a Team Lead, you get to empower your own team, drive large-scale initiatives and help us solve problems that have a long-lasting impact.

Here’s how you’ll be contributing to Fraud team: 

• Lead a team of Fraud Investigators, looking after their wellbeing, performance and growth

• Liaise with relevant departments to ensure that team’s objectives are being met and fraud risk areas are taken into account with different projects and products

• Plan and build vision for Fraud operations and the whole domain overall

• Help us in partnering with 3rd parties like partner banks, vendors and law enforcement

• Ensure that team’s reporting responsibilities, quality, procedures and other service level agreements are upheld

• Handle and monitor operational processes, ensuring effective workload and implement new processes to address problematic areas

• Develop and maintain fraud prevention and ops effectiveness measurement metrics

• Grow, mentor and hire Fraud team members

• Also, communicating the value and quality to the business and identifying:

• Any improvements that could be made to the product itself – its features or functionality – to bring it more in line with quality and value

• Participate directly in fraud product design process, to identify gaps between ops expectations and product functionality as early as possible

• Build up new expertise and functions to have even greater impact in our team

Qualifications

• You have a strong understanding and proven history working with the PIX payment network

• You have worked in financial crime prevention in a banking or fintech setting

• You have excellent verbal and written communication skills in English, with the ability to produce clear, concise, accurate, and professional reports and summaries

• You have at least 1-2 years of experience in leading small to medium sized teams, preferably in operations

• You have good analytical skills, including ability to work with Looker and other business intelligence tools

• You focused on the outcome for the customers, the team and the company

• You are strong in operational management and tactical decision-making. You are able to manage projects independently.

• You have a proven track record of taking individual ownership and responsibilities as well as being a great team-player. You are able to deliver constructive, well-evidenced feedback that drives tangible behavioral change and performance improvement

• You are punctual, independent, proactive and willing to get things done

• You like to drive collaboration and supporting people around you with ability to emphasize people's strengths for high outcomes

• You’re passionate on risk management and a willingness to stand up for the customer within the organization

• You are legally eligible to work in Brazil - we don't offer visa or relocation support for this role!

Additional Information

PS Please apply with your English CV!

Salary: 17,500 BRL monthly 

🚀  RSU’s in a rapidly growing company after a year with us

💻  Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 3 days per week. 

✈️  Wisers can work remotely for 90 days a year. By ‘remote’ we don’t just mean from home, but from wherever in the world you choose to

💪  An annual self-development budget

🩺  Health and dental allowance for you and your dependents

💝  Company-paid: Life Insurance, and an EAP program

☀️  Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually

🏝️  A paid 6-week sabbatical leave after four years

👶🏼  8-weeks of paid parental leave, after a 6 months with us and child care assistance

🚌 Transportation vouchers

🍕 Meal (730 BRL per month) and food (1,188 BRL per month) vouchers

🏋️ (BRL): TotalPass access to 3,500 gyms and studios throughout Brazil

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.