Our Global Operating Center located in Manila is pivotal to enhancing the Firm’s operational efficiency and streamlining legal and business services support across our global network. Our center provides comprehensive administrative, financial and operational services across office operations, compliance and new business, finance, technology, human resources, innovation and marketing. By centralizing these critical functions, the center ensures consistency and quality in service delivery while reducing operational costs. Through its integrated approach, our Global Operating Center enables the Firm to focus on its core legal services, drive global growth and maintain high standards of client service across all offices.
The Coordinator, Marketing & Business Development Operations plays a key role within the M&BD Operations team, which enables the wider Marketing & Business Development function to operate efficiently, consistently and at scale, and deliver against its goals and strategic priorities.
Working under the guidance of Specialists, Team Leads and senior team members, the Coordinator provides high quality operational support across core M&BD processes – such as matter capture, directory and awards submissions, pitching and league table reporting – helping to ensure that work is delivered smoothly, accurately, on time and in line with firm standards.
The Coordinator is a team member who has developed practical knowledge of M&BD processes, systems, and ways of working and has demonstrated meaningful contribution to team, function and Firm’s objectives. They contribute confidently to global projects and act as a super connector across the wider M&BD function.
Through the continuous development of domain expertise and impactful use of data, tools and technology we expect, over time, that the scope of capabilities and responsibilities will evolve to support our broader marketing organization and teams.
A curious mind, keen attention to detail ability to lead by example and the desire to solve problems will do well in this role.
Key roles and responsibilities:
Strategic planning and client cultivation
- Provide insight and share knowledge with more junior team members when building their capability to support key clients and industry activity.
- Proactively assist with gathering and organizing research on key clients, prospects, and industry trends to support strategic planning and client targeting efforts.
- Ensure client lists, contact databases, and records of client interactions are maintained and updated so that accurate information is available for planning, tracking, outreach and reporting.
- Support the scheduling and logistics of client meetings, events, and follow-up activities.
- Support the coordination of client feedback activities, including scheduling, materials preparation and tracking.
Proposals and pitch excellence
- Provide proactive support and sometimes lead in the preparation of pitches, proposals, and capability statements, including collecting bios, deal lists, and other supporting materials.
- Maintain pitch templates and standard materials to ensure consistency and quality and that templates and standardized documents are up to date and accessible for the team.
- Assist with the coordination of deadlines, document formatting, and the submission process for proposals and pitches.
- Assist with the matter capturing and updating of pitch outcomes and maintain and update credentials databases, ensuring timely and accurate data.
Practice and partner/lawyer positioning
- Responsible for drafting of submissions for legal directories (e.g. Legal 500, Chambers & Partners, etc.) and award entries, by research and assistance on submission preparation and gathering of client referees from our partners.
- Maintain tracking logs for submissions and deadlines to ensure timely completion.
- Maintain repositories for rankings, awards and related materials ensuring data quality and consistency.
- Lead the production and delivery of legal directory results summaries, ensuring a high level of accuracy and data optimization.
Cross functional collaboration and project delivery
- Act as a super connector to coordinate and work with other business services teams (e.g., marketing, research, events) to support smooth delivery of M&BD activities.
- Proactively seek to get involved with and provide logistical support for collaborative projects and team initiatives.
- Contribute to continuous improvement across M&BD Operations and the global function.
- Facilitate the flow of information and ensure timely completion of M&BD tasks, overseeing more junior members to ensure consistency.
- Mentor and support Junior Coordinators, helping build confidence, capability and consistency.
- Contribute to knowledge sharing documentation and training materials within M&BD Operations.
Performance and impact
- Be a trusted source of knowledge on processes, platforms and products across the function and help identify opportunities to connect and improve.
- Track and update key metrics and activity logs, supporting the team’s ability to monitor progress and report on outcomes.
- Oversee and assist in the preparation of regular reports and summaries for leadership and team meetings.
- Ensure all records and documentation are accurate, up to date, and compliant with firm standards.
- Support maintenance of calendars for the M&BD function.
- Support with new joiner inductions, raising the profile of the team and our service offering.
Essential Job Requirements and Qualities
- Bachelor’s degree or equivalent relevant experience.
- Interest in business development, marketing or professional services operations.
- Basic understanding of business development or professional services administrative processes, with the ability to learn and apply firm procedures and systems.
- Ability to complete routine tasks accurately and independently within established guidelines, while seeking guidance when needed.
- Strong organizational skills and attention to detail, with the ability to manage multiple tasks and meet deadlines.
- Developing analytical skills, with the ability to gather information, follow instructions, and make appropriate choices from defined options.
- Clear and professional communication skills, supporting effective collaboration with team members and stakeholders.
- Basic proficiency with business software and CRM platforms (or willingness to learn).
This role reports to
Manager, Marketing & BD Operations
Equal Opportunities
White & Case is committed to creating a fair workplace. It is our Firm’s policy to recruit, employ, train, compensate, and promote without regard to race, religion, creed, national origin, age, gender, sexual orientation, marital status, military or veteran status, disability, genetic information, or any other category protected by applicable law.
If you require assistance and/or adjustment to participate in our application and/or interview process, please email us. We will be happy to work with you.
The Firm may modify and amend any job description at any time in its sole discretion. Nothing herein creates a contract of employment or otherwise modifies the at-will nature of employment.
The above is only a general description of the essential duties associated with this position and does not represent an exhaustive or comprehensive list of all duties.
Note to Recruitment Agencies
Our internal Recruitment team manages all aspects of lateral hiring. All agencies must have signed terms of business—specific to the relevant office—before submitting any candidates. CVs or applications sent directly to White & Case partners or employees will also not be considered formal introductions. If you have questions, please contact the relevant Recruitment team. We work with our preferred suppliers when engaging agencies.