OTC Collections Analyst

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Your New Role...

This position exists to support the Order to Cash (O2C) workstream of Warner Bros. Discovery WBD Advertising, Affiliate Distribution, Direct-to-Consumer Subscription and several other account receivable balances. This person will have overall responsibility for performing O2C functions involved in maintaining customer accounts, ensuring adherence to contracts, providing updates on the collection process, and improving working capital.

What's in it for you...

• contract of employment

• hybrid work

• benefits package: private medical care, life and accident insurance, MyBenefit cafeteria platform, sports card, social fund, retirement pension plan, Employee Referral Program

• free access to the Max platform

• work-life balance initiatives: well-being platform, yoga, massages, educational webinars, Employee Support Program, film screenings organized by employees in the office cinema

• training and development: training platform, co-financing of English lessons, Employee Resource Groups, Engagement Club - the opportunity to develop your interests in thematic employee groups, online meetings with experts

• CSR activities: volunteering, ecological and social initiatives

• access to parking spaces

Your Role Accountabilities...

• Review customer status and initiate make collection activities based upon corporate policies and procedures.

• Respond to inquiries from internal and external customers in accordance with specified service level agreement.

• Identify and resolve disputes according to company standards.

• Negotiate payment schedules with management approval.

• Enter and maintain detailed conversation notes for all customer accounts.

• Perform account maintenance when necessary or instructed (refunds, write offs etc.).

• Provide weekly, monthly reports and analysis of portfolio for management.

• Identify and escalate delinquent accounts that pose a revenue risk.

• Conduct customer credit assessments, analyze financial risk, and recommend appropriate credit limits in accordance with company policies and procedures.

• Sales order management

• All other functions as assigned.

Qualifications & Experience

• University degree MA required; preferably in accounting, and/or finance with at least 3 + years of B2B collection experience within a high transactional volume environment.

• Ability to identify corrective process and/or people action and implement with continued fluidity of day to day business operations.

• Strong verbal and written communication skills with the ability to clearly articulate findings and present and implement optimal solutions to cash collection issues.

• Prioritization, organization and attention to detail are a must.

• Foreign language skills highly sought.

• Ability to quickly adapt to a dynamic environment while keeping the team and assigned functions stabilized along with meeting stringent deadlines.

• Strong analytical capability with a focus on resolving complex customer concerns.

• Recent experience with common ERP systems. SAP experience is a plus.

• Ability to deliver ad hoc reporting as needed / requested.

• A working knowledge of Microsoft Office products (Outlook, Word, Excel)

#LI-Hybrid

#F&A

Hybrid Working - This role is advertised as a Hybrid work model, that combines remote and in-office work, following our current company policy and to be agreed with your Line Manager. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement where this is essential to business needs and upon reasonable notice to you.

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.