Senior Learning Consultant, Visa University LAC

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

Visa University seeks a senior, commercially minded Learning Consultant to drive client growth across LAC by converting learning needs into AI-enabled capability-building programs. The role partners with clients and Visa teams to diagnose skill gaps, package existing curriculum, tailor solutions, and build skills for the evolving payments and AI ecosystem.

The ideal candidate brings expertise in learning strategy, consulting, instructional design, AI-enabled learning, and business development, with the ability to create scalable frameworks, customize Visa University content, and align learning experiences to client priorities while managing revenue, expenses, margins, and growth programs.

Reporting to the LAC Visa University Head, this role serves as a strategic learning advisor and execution leader, combining client credibility, commercial discipline, human-centered design, and practical AI fluency to help clients build future-ready capabilities.

Key Responsibilities:

• Own the end-to-end development and commercialization of Visa University learning solutions across assigned LAC markets, integrating AI-enabled design, skills-based capability building, delivery, measurement, and continuous evolution.

Client needs discovery and business alignment

• Partner with clients and internal teams to identify business goals, capability gaps, and priority learning needs.
• Lead discovery using consulting and human-centered methods to define upskilling opportunities.
• Translate payments, AI, innovation, and industry trends into relevant client learning opportunities.
• Build trusted relationships with clients and internal partners across the engagement lifecycle.

Solution packaging, value proposition, and commercialization

• Manage go-to-market strategy, value proposition, pipeline, and revenue targets for learning solutions.
• Package Visa University, VCA, AI, and cross-functional assets into ready-to-deploy, scalable programs.
• Create reusable sales materials, proposal toolkits, frameworks, and packaged offerings.
• Leverage global Visa University support to reuse assets, localize selectively, and scale the practice.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. 

• Collaborate with regional teams to qualify opportunities, support proposals, and formalize deals.
• Track pipeline, revenue, expenses, margins, scorecard metrics, and deal progress.

Program design, execution, feedback, and continuous evolution

• Design scalable, AI-enabled learning solutions tailored to client roles, priorities, and learner needs.
• Develop repeatable processes, templates, documentation, and delivery approaches.
• Apply AI responsibly to accelerate design, personalize learning, and strengthen measurable impact.
• Coordinate delivery with internal teams, facilitators, vendors, and stakeholders while managing roles, budget, and timelines.
• Define evaluation approaches using KPIs, learner insights, and client feedback.
• Use feedback and market learnings to improve programs, proposals, and the Learning Consulting practice.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD 

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Education and Industry Experience:
• Bachelor’s degree in Business, Instructional Design, Education, Technology, Data, or a related field; master’s degree a plus.
• 10+ years in learning, consulting, sales, business development, or digital transformation.
• Payments experience and knowledge of AI, digital payments, fraud, risk, data, and customer experience.
• Learning Strategy and Program Design:
• Experience in learning needs analysis, solution design, program delivery, and evaluation.
• Proven track record designing successful training programs.
• Consulting experience translating client needs into learning strategies.
• Ability to use AI to improve efficiency, personalization, localization, content creation, and measurement.
• Business Leadership and Commercial Management:
• Strong business acumen with practice-building experience.
• Business development and sales experience.
• Experience managing budgets, forecasts, revenue, expenses, and sales reporting.
• Hands-on, proactive, creative, commercially minded, and curious.
• AI-fluent and tech-savvy across learning topics.
• Collaboration and Team Leadership:
• Experience working across matrixed regional and global teams.
• Experience leading teams and fostering development and smart risk-taking.
• Inclusive leader who promotes diversity of thought.
• Communication and Stakeholder Engagement:
• Strong presentation, communication, consulting, stakeholder management, and influencing skills.
• Able to build client relationships and communicate complex concepts clearly.
• Able to translate needs into practical learning plans and deliverables.
• Strong communicator and storyteller, open to new ideas.
• Languages
• If Based in Colombia: 
• Fluent in Spanish and English; Portuguese language skills are a plus.
• If Based in Brazil: 
• Fluent in Portuguese, English and Spanish

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.