Visa Direct – Senior Global Ecosystem Optimization Consultant

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

The Sr. Consultant – Visa Direct Ecosystem Optimization executes Visa Direct’s Ecosystem strategy by improving performance, mandate compliance, enablement, and adoption across key markets and use cases.

This role leads targeted campaigns, supports new Visa product and value-added service adoption, and ensures clients are ready to support scalable and compliant money movement transactions. It also serves as a key link between ecosystem execution and product development by translating client insights, operational blockers, and regulatory needs into actionable programs and product enhancements.

Key Responsibilities:

Client Performance and Enablement:

• Track client performance across authorization rates, approval behavior, enablement status, decline patterns, and priority Visa Direct use cases.
• Lead targeted campaigns for underperforming clients, key regions, corridors, and use cases.
• Execute enablement programs for approval performance, account funding, payouts, fast-funds readiness, client-level readiness, and mandate-related requirements.

Compliance, Mandates, and Governance:

• Track client execution of global requirements related to enablement, data standards, approval behavior, and network rules.
• Track readiness, waiver status, compliance gaps, exemptions, escalations, and remediation timelines.

Ecosystem Capability and Service Adoption:

• Drive client readiness and adoption of alias-based routing, value-added services, account verification, account lookup, tokenization, and identity services.
• Identify and resolve technical, data, operational, and market-specific blockers to Visa Direct adoption.

Data, Insights, and Product Feedback:

• Build and maintain dashboards for client performance, enablement, compliance, adoption, and campaign tracking.
• Analyze client and ecosystem data to identify trends, risks, performance gaps, and prioritization opportunities.
• Translate client needs, adoption barriers, regulatory constraints, and ecosystem insights into actionable Visa Direct product feedback and enhancement opportunities.

Stakeholder Coordination and Program Execution:

• Partner across Product, Compliance, Legal, Client Success, regional teams, data teams, and operations teams to execute global programs.
• Support client communications, training materials, program collateral, adoption playbooks, and engagement plans.
• Coordinate cross-functional execution to drive consistent rollout, issue resolution, performance tracking, and leadership reporting.

Visa requires at least 3 days in office, expectations of these days will be confirmed by your Hiring Manager.

Qualifications

• Proven experience in payments, fintech, financial services, ecosystem programs, client engagement, operations, or program management.
• Strong understanding of money movement, account funding, payout flows, client behavior, regulatory considerations, and payment network dynamics.
• Experience with data analysis, reporting, dashboarding, program execution, and cross-functional stakeholder management.
• Ability to drive client engagement, manage complex programs, and translate insights into actionable execution plans.
• Strong communication skills with the ability to create clear narratives from complex data and influence across matrixed teams.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.