Sr. Global Operations Trade & Compliance Manager

About the Role

We are seeking a Global Ops Trade and Compliance Manager to lead Verkada's international logistics, customs compliance, and supply chain operations. This role is responsible for managing global logistics networks, ensuring regulatory compliance across international markets, optimizing logistics costs, and driving strategic supply chain initiatives. The ideal candidate will have extensive experience in international trade, customs clearance, and complex logistics operations across multiple regions.

What You'll Do

• Optimize shipping methods and routes based on cost, speed, and service requirements; maintain and update global delivery matrices
• Coordinate inbound and outbound logistics for multiple distribution hubs; oversee inventory movement and fulfillment operations
• Monitor fulfillment costs by geography and implement cost optimization strategies; track KPIs including on-time delivery, cost per unit, and shipment accuracy
• Handle exceptional shipments (hazmat, oversized, time-sensitive); ensure compliance with carrier and regulatory requirements
• Lead customs clearance processes for all international shipments; prepare and review commercial invoices, packing lists, certificates of origin, and export documentation
• Manage relationships with customs brokers and international freight forwarders; ensure timely and accurate filing of customs documentation
• Monitor and ensure compliance with country-specific import/export regulations, tariffs, and trade agreements (including USMCA, EU trade rules)
• Navigate complex regulatory requirements by market including product certifications, NOMs (Mexican regulations), ERP memberships, and hazmat classifications
• Support new market entry initiatives by researching regulatory requirements, identifying compliant logistics partners, and coordinating with brokers and legal teams
• Stay current on changing international trade regulations and proactively alert leadership to impacts on operations
• Lead initiatives to expand operations into new markets 
• Develop fulfillment roadmaps and long-term supply chain strategies to support business growth
• Collaborate with product, engineering, and finance teams on transfer pricing, cost modeling, and product compliance requirements
• Identify and implement process improvements using data analysis and industry best practices
• Maintain documentation and standard operating procedures for all logistics and customs processes
• Optimize shipping methods and routes based on cost, speed, and service requirements; maintain and update global delivery matrices
• Coordinate inbound and outbound logistics for multiple distribution hubs; oversee inventory movement and fulfillment operations
• Monitor fulfillment costs by geography and implement cost optimization strategies; track KPIs including on-time delivery, cost per unit, and shipment accuracy
• Handle exceptional shipments (hazmat, oversized, time-sensitive); ensure compliance with carrier and regulatory requirements
• Partner with fulfillment and customer service teams on order processing, exceptions, and customer issues
• Work with legal and compliance teams on regulatory and trade matters
• Coordinate with finance on shipping costs, freight billing, and duty/tariff reconciliation
• Support sales and business development with shipping cost estimates and delivery capability assessments for new markets

What You Bring

• 10+ years of supply chain management experience, with at least 6 years in international logistics and customs/trade compliance
• Deep knowledge of international trade regulations, customs procedures, tariffs, and trade agreements
• Proven experience managing relationships with 3PLs, customs brokers, and freight forwarders
• Experience with customs clearance, commercial documentation, and import/export compliance across multiple countries
• Strong analytical skills with ability to manage data, identify trends, and optimize operations
• Excellent project management skills; ability to manage multiple initiatives simultaneously
• Bachelor's degree in Supply Chain Management, Business, International Trade, or related field
• Fluency in English; proficiency in Spanish highly valuable
• APICS CSCP (Certified Supply Chain Professional) or equivalent supply chain certification
• Customs broker license or equivalent trade compliance certification (C-TPAT, FMC certification)
• Experience with logistics management software systems (CampusShip, eFactory, SFDC, SAP, or similar)
• Background in high-tech hardware manufacturing or e-commerce fulfillment
• Experience managing hazmat shipments and regulatory compliance
• Experience with transfer pricing and international operations for tax optimization
• Familiarity with Mexico customs regulations and market entry requirements
• Experience scaling supply chain operations during rapid business growth
• International Trade Expertise: Deep understanding of customs, tariffs, trade agreements, and regulatory compliance across multiple jurisdictions
• Vendor Management: Ability to build strong partnerships, negotiate effectively, and manage vendor performance
• Problem-Solving: Analytical approach to identifying root causes and implementing solutions for logistics challenges
• Communication: Clear, professional communication across technical and non-technical audiences; ability to explain complex trade/customs concepts
• Project Leadership: Ability to lead cross-functional initiatives and manage projects with multiple stakeholders
• Attention to Detail: Precision with documentation, compliance, and regulatory requirements where accuracy is critical
• Strategic Thinking: Ability to balance operational efficiency with long-term supply chain strategy
• Adaptability: Comfort operating in a fast-growing environment with changing requirements and new market launches
• Estimated 10-15% travel, primarily for vendor visits, broker meetings, and site inspections at distribution hubs.

Employee Benefits

Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:

• Healthcare programs that can be tailored to meet the personal health and financial well-being needs - Premiums are 100% covered for the employee under at least one plan and 80% for family premiums under all plans
• Nationwide medical, vision and dental coverage
• Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options
• Expanded mental health support
• Paid parental leave policy & fertility benefits
• Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO and personal sick time
• Professional development stipend
• Wellness/fitness benefits
• Healthy lunches provided daily
• Commuter benefits

Additional Information

• You must be independently authorized to work in the U.S. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.