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Join us as Chief Customer Officer, Wellbeing Collective
Work Location: Los Angeles, CA (Hybrid in-person work schedule)
Given the highly confidential nature of this project, we will only follow up with internal applicants who are selected to move forward in the process. An NDA will be required once interviews begin.
ABOUT UNILEVER
With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.
WHO WE ARE
We are the Wellbeing Collective Group at Unilever, focused on building and growing brands in the health and wellness space. Wellbeing is a large and dynamic global category that spans Vitamins, Minerals and Supplements, alongside adjacent areas of functional hydration and nutrition.
OUR BUSINESS
Unilever’s Wellbeing Collective Group brings together a portfolio of high growth health and wellness brands built to help people feel better every day. The group includes a set of category leading brands acquired in the US including OLLY, Liquid I.V., Nutrafol, SmartyPants, Welly and Onnit, as well as Equilibra (Italy). Each brand is distinct in purpose, proposition and culture, yet united by a shared focus on delivering superior consumer experiences across health and wellbeing. We are committed to continuing to grow this strategic business for Unilever by leveraging the full strength of Unilever’s capabilities, including expanding the reach of our portfolio internationally.
We work in an agile, fast-moving environment, collaboratively within the team and with our Unilever colleagues around the world. We work in a project-based, networked way where everyone needs to be able to take a step back and think strategically, as well as roll up their sleeves and get their hands dirty, to be entrepreneurial and experiment, as well as bring in the best of Unilever and work the structures of a large company, and to take charge and lead, as well as follow and support others.
JOB PURPOSE
The Chief Customer Officer (CCO) is the enterprise leader responsible for accelerating Liquid I.V.’s retail and omnichannel growth while strengthening customer partnerships, commercial capabilities, and organizational performance. Reporting to the CEO, this role owns the overall customer and commercial agenda across key retail channels, including mass, club, food, drug, natural and emerging channels. The CCO sets the vision for profitable growth, ensures world-class execution with customers and brokers, and builds a high-performing organization capable of winning in a fast-moving, high-growth CPG environment.
KEY RESPONSIBILITIES
Own the total commercial agenda for Liquid I.V. retail sales, including customer strategy, channel growth, sales execution, trade investment effectiveness, and delivery of revenue and profit objectives.
Lead enterprise customer planning across major retail customers and channels, translating company strategy into clear go-to-market priorities and joint business plans.
Build strong, senior-level relationships with retail partners, brokers, distributors, and key external stakeholders to unlock mutually beneficial growth.
Drive disciplined commercial execution across assortment, shelving, pricing, promotion, innovation launches, and omnichannel activation.
Partner cross-functionally with Marketing, Supply Chain, Finance, Demand Planning, Operations, and eCommerce to align demand generation with flawless execution.
Strengthen commercial capabilities in areas such as revenue growth management, trade promotion planning, broker management, forecasting, category stewardship, and customer storytelling.
Establish clear performance management, operating rhythms, and decision-making processes that improve visibility, accountability, and speed.
Shape organizational design, talent strategy, and succession plans to ensure the sales organization is built for current scale and future growth.
REQUIRED QUALIFICATIONS
15+ years of progressive leadership experience in consumer packaged goods, beverage, nutrition, wellness, or adjacent categories, with significant time spent in customer-facing commercial roles.
Proven success leading large-scale sales organizations and delivering sustained growth across complex retail environments, including national accounts, regional customers, eCommerce, and alternative channels.
Deep experience with major U.S. retailers and broker-led models, with strong understanding of customer planning, line reviews, trade spend, promotion strategy, and account profitability.
Demonstrated ability to lead in a high-growth, rapidly evolving business where prioritization, agility, and change leadership are essential.
Strong commercial acumen, including forecasting, P&L management, revenue growth management, and cross-functional business planning.
Track record of building scalable systems, clear operating discipline, and stronger role clarity within commercial teams.
Bachelor’s degree required; MBA or equivalent advanced business experience preferred.
Preferred Past Company Experience
Ideal candidates will bring experience from leading CPG, beverage, hydration, nutrition, snack, or wellness brands that operate in a dynamic omnichannel retail environment. Experience in founder-led, challenger, or high-growth brands is highly valued, particularly where the leader helped scale distribution, professionalize commercial capabilities, and build durable retail partnerships. Additional preference will be given to candidates who have worked within larger blue-chip CPG organizations and can combine entrepreneurial pace with disciplined execution. Backgrounds that include exposure to broker management, customer strategy and planning, trade promotion management, and close partnership with brand, supply chain, and finance teams are especially relevant.
Leadership Style
Sets a clear vision and creates strong followership through consistent communication, sound judgment, and credibility with both internal teams and external partners.
Balances strategic thinking with practical execution, moving seamlessly from long-range planning to day-to-day problem solving.
Leads with calm, steadiness, and high standards in periods of ambiguity, complexity, or rapid change.
Builds trust across functions and channels by listening well, aligning diverse stakeholders, and making thoughtful, timely decisions.
Creates a culture of accountability, ownership, and continuous improvement without unnecessary bureaucracy.
Champions a customer- and consumer-first mindset while ensuring decisions also support profitable, scalable growth.
People Management Capability
Demonstrated success leading senior leaders and multi-level teams across diverse channels, geographies, and disciplines.
Strong talent assessor with the ability to hire exceptional people, develop future leaders, and make thoughtful organization and succession decisions.
Coaches with candor and clarity, raising performance through direct feedback, high expectations, and practical support.
Builds inclusive, engaged teams where people understand priorities, feel ownership of outcomes, and grow in capability over time.
Establishes role clarity, performance expectations, and operating rhythms that help teams execute at a high level.
Comfortable addressing underperformance, making tough calls when needed, and reshaping teams to match business priorities.
Success Profile
The strongest candidate will be a commercially sharp, people-first leader who can scale what is working, strengthen what is not, and elevate the overall quality of Liquid I.V.’s customer organization. This person should bring the credibility to lead major retail relationships, the discipline to improve how the business operates, and the leadership presence to inspire a high-performing team through the next phase of growth.
Pay: The pay range for this position is $281,400.00 to $422,000.00 Unilever takes into consideration a wide range of factors that are utilized in making compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, qualifications and education, and other business and organizational needs.
Bonus: This position is bonus eligible.
Long-Term Incentive (LTI): This position is LTI eligible.
Benefits: Unilever employees are eligible to participate in our benefits plan. Should the employee choose to participate, they can choose from a range of benefits to include, but is not limited to, health insurance
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At Unilever, inclusion is at the heart of everything we do. We welcome applicants from all walks of life and are committed to creating an environment where everyone can thrive/succeed. All applicants will receive fair and respectful consideration, and we actively support the growth and development of every employee.
Unilever is an Equal Opportunity Employer/Protected Veterans/Persons with Disabilities.
For more information on your federal rights, please see Know Your Rights: Workplace Discrimination is Illegal
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, credit check and DMV check.
If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us at NA.Accommodations@unilever.com. Please note: This email is reserved for individuals with disabilities in need of assistance and is not a means of inquiry about positions or application statuses. The Protected Veterans or Individuals with Disabilities AAP narratives are available for inspection by any employee or applicant for employment Monday through Friday during normal business hours at establishment.