Loading
Join us as Deputy Account Manager – Shopee, Personal Care
Location: Grha Unilever
Terms & Conditions: Full-time role
Job Purpose
The Deputy Account Manager (DAM) – Shopee, Personal Care (PC) role is responsible for accelerating strategic account management and execution, to deliver sales, as well as digital metrics within Unilever Personal Care in Shopee. The role ensures all products and campaign assets are accurate, compliant, well‑organized, and activation‑ready to support strong commercial execution. This position acts as a key link between brand, content, and digital commerce team to enable fast, consistent, and high‑quality Shopee execution.
Main Responsibilities:
1. Ensure Sales and Digital Metrics Delivery
Negotiate annual Joint Business Plan (JBP), trading term, and funding.
Define sales target phasing and identify the growth levers.
Execute operational excellence in collaboration with Supply Chain to secure service level to Shopee; and ensure online product availability for better service to shoppers.
Drive sales optimization via right assortment and pricing deployment.
Drive and execute strategic promo, activities, and campaign to deliver digital metrics, including traffic, conversion, basket size, and ROAS & ROI.
Budget management and accelerating promo effectiveness.
Online category management to improve digital shelf.
Monthly, quarterly, and annual performance analysis across metrics, to identify challenges and opportunities and address them in timely manner.
2. Asset Management & Ownership
Manage end‑to‑end Personal Care assets for Shopee within Digital Asset Management systems, ensuring proper storage, tagging, version control, and accessibility.
Maintain an up‑to‑date asset repository to support always‑on and campaign activations.
3. Content Availability, Campaign and Execution Support
Plan and execute mega campaigns.
Coordinate vouchers, bundles, gifting, and demand generation support.
Ensure timely availability of approved assets for Shopee campaigns, promotions, launches, and key trading moments.
Coordinate asset readiness with commercial and execution timelines.
4. Quality, Accuracy & Compliance
Ensure all Shopee PC assets comply with brand guidelines, legal requirements, and Shopee platform specifications.
Conduct regular quality checks to maintain accuracy, consistency, and relevance of content.
5. Cross-functional & External Collaboration
Work closely with Brand, dCommerce, Content, CSP/NRM, Media, and Supply teams to align priorities and requirements.
Coordinate with agencies and Shopee platform partners to manage asset updates and improvements.
6. Governance & Continuous Improvement
Support DAM governance, processes, and best practices for Shopee execution.
Identify gaps and opportunities to improve asset workflows, efficiency, and scalability.
Experience & Qualification
Bachelor’s degree (S1) in Marketing, Communication, Digital Media, Business, or related field.
1–8 years of relevant experience in Digital Asset Management, ecommerce platform, ecommerce operations, or digital marketing, preferably within FMCG or Personal Care industry.
Experience working with marketplace/ ecommerce platforms is highly desirable.
Experience collaborating with cross‑functional teams and agencies is an advantage.
Skills
Negotiation and analytical skills.
Strong understanding of Key Account Management principles, ecommerce business, digital marketing requirements, and financial acumen.
High attention to detail with strong quality and governance mindset.
Good understanding of Shopee platform content and asset specifications.
Strong coordination and stakeholder management skills.
Organized, execution‑focused, and comfortable working in a fast‑paced environment.
Critical SOL (Standards of Leadership) Behaviors
PASSION FOR HIGH PERFORMANCE: Takes personal responsibility and accountability for execution and results. Has an owner’s mindset, using data and insight to make decisions.
PERSONAL MASTERY: Sets high standards for themselves. Actively builds own wellbeing and resilience.
CONSUMER LOVE: Whatever their role, always looks for better ways to serve consumers. Invests time inside and outside to understand the needs of consumers.
PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever.
AGILITY: Explores the world around them, continually learning and developing their skills.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.