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Role Title: People Experience Lead Manila Hub
Location: BGC, Taguig (Philippines)
Shape the Future of People Experience
Lead a strategically important operation supporting 15,000 employees across 16 markets and play a defining role in the future of People Experience and HR service delivery.
At Unilever, our purpose is to make sustainable living commonplace. We are looking for an inspiring, people-focused, and transformational leader to join our People Experience (PEX) organization as Hire to Retire Products & Hub Operations Lead – Manila Hub. This opportunity allows the successful candidate to influence employee experience, lead large-scale HR operations, drive digital transformation, and build high-performing teams that deliver exceptional service every day.
Why This Role Matters
The Manila Hub is a critical pillar of Unilever’s global People Experience organization, supporting approximately 15,000 employees across 16 markets in Asia Pacific. As part of Unilever’s network of 8 PEX Hubs, Manila delivers scalable, consistent, and world-class employee experiences across multiple countries, cultures, and languages.
Hub Scale & Impact
The Manila Hub supports employees, managers, and HR teams across 16 markets. Performance highlights include 98.2% SLA achievement, 4.5/5 customer satisfaction, 97% first contact resolution, 3% Tier-2 escalation rate, 1% reopened case ratio, and less than 1% ageing case ratio.
What You Will Be Accountable For
Lead a high-performing organization; deliver outstanding employee experiences; drive operational excellence and transformation; ensure governance, risk and compliance; and build strategic partnerships across HR and business stakeholders.
What Success Looks Like
Deliver outstanding employee experiences across approximately 15,000 employees and 16 markets, sustain strong operational performance, drive measurable improvements in productivity and automation, and build a highly capable and engaged organization.
Skills & Experience
Technical & Professional Skills
HR Operations, Workday, ServiceNow, Performance Management, Workforce Planning, Continuous Improvement, Digital Transformation, Data Governance, Change Management, Stakeholder Management, and Project Delivery.
We highly encourage applicants to exclude information on age, gender, and school/s in view of Equity, Diversity, and Inclusion. Unilever assesses candidates based on skills, performance, experience and leadership.
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.