Product Specialist

Where we Work

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. 

Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below.

About your skills

• Customer Advocacy: You keep our learners, partners, and administrators at the center of your work, identifying and anticipating their needs and pain points. You thoughtfully advocate for customer needs cross-functionally.

• Project Management: You manage multiple workstreams and cross-functional stakeholders to drive customer-focused projects, adapting quickly to changes. You identify opportunities to improve processes and initiate lightweight project plans.

• Data-driven Storytelling: You analyze quantitative and qualitative data and use your technical platform expertise and critical thinking to identify keen user insights to communicate succinctly and memorably. 

• Communication (English): You are fluent in the English language and can communicate clearly to both technical and non-technical audiences, both verbally and in writing

About this role

• The Product Specialist team sits at the intersection of Support, Product, Engineering, and Customer-facing teams, translating user signals into structured improvements that enhance platform quality, reduce friction, and enable scalable growth. Product Specialists equip our user-facing teams to provide a seamless user experience on our platform as well as drive user-centric platform enhancements by strategically pinpointing key challenges and opportunities to the right internal stakeholders at the right time.

• The Product Specialist team meets the challenge of internal stakeholders’ competing priorities by nimbly adjusting advocacy strategies to compliment current company priorities. As Product Specialists grow in the role, they take on higher-impact projects and partner closely with leaders in Product, Engineering, Marketing, and Support. The role and these projects ensure that our users remain at the center of product and process development across our company. 

What you’ll be doing

• Use Coursera platform expertise to advocate for and create great learner and administrator experiences by influencing roadmaps, driving issue resolution, and building creative technical solutions

• Work closely with Product and Engineering teams to define and execute workflows for new feature launch operational readiness, representing our team and our learners

• Work closely with our Support teams to directly enable users by driving escalation resolution, triaging issues, and updating internal resources

• Own projects that improve our operational processes and internal tools & resources to improve our effectiveness and efficiency

• Present data-driven support insights to internal stakeholders to showcase trends and guide internal decision-making

• Build strong working relationships with multiple internal cross-functional teams and collaborate to create learners-first solutions

What you’ll have

• 3+ years of experience in customer success, technical support, or client services, working with technical teams

• Demonstrated ability to drive projects that benefit clients, customers, or end users

• Experience with mastering a technical platform and providing technical consultative support

• Written and verbal communication skills (English) to communicate technical information clearly, succinctly, and professionally