Renewals Manager, EMEA Enterprise

 Coursera + Udemy lets you choose the best way to work, whether it’s from home, an office, or a collaboration space. We’re a globally distributed team that comes together intentionally for collaboration, complex problem-solving, and key milestones — creating opportunities for teams to come together. If you’re ready to make a global impact, help scale unique products across Coursera + Udemy, and grow your career, apply below. 

About this role:

We are looking for an Enterprise Renewals Manager to help us grow our revenue base and continue to drive world class retention and renewal rates. This role will partner with our Customer Success and Account Executive team to maintain and grow our account base.

The Renewal Manager will proactively manage a portfolio of 150+ client renewals ensuring on-time customer retention and high dollar over dollar renewal rates.

What you’ll be doing:

• Proactively report to senior management on the portfolio of accounts, focusing on goal attainment and  recommended course corrections

• Partner with field sales and customer success to sell multi-year subscription renewals, upselling and demonstrating business value of our subscription

• Strategize with the Customer Success Manager and Account Executive on different renewal scenarios for each client

• Leverage the renewal activity to promote upsells alongside Account Executives

• Directly negotiate all terms with client procurement teams

• Prepare proposals, including renewal rate calculations, and contract preparation

• Work closely with Finance and Legal teams to ensure all contracts are accurate

• Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions are in line with company guidelines and policy

• Respond to questions from Customer Success Managers, Account Executives and UFB leadership on any aspect of the renewal

• Maintain a 4-month rolling forecast and track sales activity in SFDC

Qualifications:

• 3-4 years of B2B SaaS renewals experience working with Enterprise customers and comfortable managing deal sizes >$100k

• Ability to negotiate terms for complex deals while maintaining great client relationships

• Superior time management skills; excellent attention to detail

• Solid experience managing clients with Salesforce.com, Gainsight a plus

• Ability to adapt quickly in a fast-paced, start-up environment, but also an interest in helping build sustainable processes

• Love for teamwork and commitment to building a world-class, enterprise-level global customer experience together

Posting Date: [DATE]

Application Window:

 We anticipate the application window will be open until [INSERT DATE (default date = 1 week from posting)]. Based on business needs, this opportunity may remain posted beyond or closed before the anticipated application window. 

We anticipate accepting applications for this role on an ongoing basis.