Talent Pipeline for Onboarding and KYC Case Specialist

Your role

Are you incredibly organized with an eye for detail? Do you have a high client service orientation and a high-risk awareness? Do you like working with colleagues across the organization and are you good with stakeholder management?

We're looking for someone like that to:
• act as an Onboarding Specialist to Client Advisor on onboarding and Periodic KYC Review (PKR) cases across the Wealth Management (WM). Explain Know Your Client (KYC) requirements and support Client Advisor through the onboarding/account opening and PKR processes
• handle case preparation by preparing documents s relevant for onboarding and reviewing external client forms to ensure document quality control
• responsible for timely reply on Client Advisor queries. Facilitate exceptional handling on risk-based approach, and coordinate with Business and Financial Crime / Compliance for signoff
• perform background check screening on the client, create client profile with Client Advisor, and gather corroboration evidence material. Support Client Advisor to ensure regulatory compliance of submitted materials from client and Client Advisor
• handle PKR case review from start to end, including client profile updates after consulting with Client Advisor. Further, perform KYC profile checking activities linked to client onboarding requests and ensure client KYC information consistency with PKR Quality Checks
• support Client Advisor on non-KYC aspects of PKR (e.g. file conversion for archival, raise additional name search request to middle office, escalate for Due Diligence Officer (DDO) review, PKR case manager management)
• think flexibly to propose new ideas and contribute to continuous improvement of processes and services

Join us

At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We’re dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That’s why collaboration is at the heart of everything we do. Because together, we’re more than ourselves.
We’re committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.

Your team

This role will be part of the Wealth Management (WM) Market in Hong Kong or Singapore and you’ll be working in the Front Support Office’s Onboarding & KYC Competence Center in Hong Kong or Singapore. We conduct AML KYC/Client Due Diligence (CDD) on WM clients in line with the regulatory requirements and UBS group policies. The scope of work includes liaising with Client Advisors, business, and internal stakeholders to ensure that the account can be opened upon completion of KYC and maintained through PKR over the course of the business relationship. You are at the center of the execution of onboarding and PKR requirements, and you will act as a business enabler to help UBS generate revenue.

Your expertise

• 2 to 6 years of experience in Wealth management Periodic KYC Review and/or Onboarding
• proven experience in client service (ideally in banking). Highly proactive and diligent in follow up and follow through. Client focused, organized at bundling of requests and sensible on turnaround time
• good communication and presentation skills and ability to communicate to various levels of the organization
• broad understanding of KYC/AML and have a general sense of risk awareness together with a structured and logical approach to analysis and problem-solving. Risk conscious with emphasis on sensitive data sharing

About us

UBS is a leading and truly global wealth manager and the leading universal bank in Switzerland. We also provide diversified asset management solutions and focused investment banking capabilities. Headquartered in Zurich, Switzerland, UBS is present in more than 50 markets around the globe.
We know that great work is never done alone. That’s why we place collaboration at the heart of everything we do. Because together, we’re more than ourselves. Want to find out more? Visit ubs.com/careers.