Deployment Manager (Robotics Startup)

Watertown, MA2-4 years

The Company

Tutor Intelligence is building the technology and processes to let robots go where they’ve never gone before: the average American factory and warehouse. We understand that general-purpose and generally intelligent robots are going to be built in our lifetimes, and we’re not content to sit on the sidelines.

Founded by MIT alumni and backed with over $40M in funding by leading investors in AI and robotics, Tutor combines human and artificial intelligence to build something greater than the sum of its parts — a Tutor Intelligence. As an AI software company that deploys its inventions directly into the facilities that need them, every line of code, process change, and decision at Tutor has a direct impact on the physical economy. We’re seeking thinkers, builders, and operators who want to help deliver the future of automation.

The Role

As a Deployment Manager at Tutor Intelligence, you will own the customer experience from the moment a deal closes through successful on-site robot deployment and early post-launch stabilization. You will work directly with customer operations, IT, and facilities teams to prepare their sites for automation, coordinate delivery and installation, and ensure deployments launch smoothly and on schedule.

This is a highly ownership-driven, customer-facing role at the intersection of operations, robotics, and enterprise environments. You will act as the single point of accountability during deployment, identifying risks early, driving resolution, and ensuring customers are confident and ready before handing off to Customer Success.

What You’ll Do

Own customer deployments end-to-end, from post-sale kickoff through launch and early post-deployment stabilization

Serve as the primary point of contact for customer operations, IT, facilities, and other stakeholders during deployment

Coordinate site readiness activities including physical layout, workflows, networking, access, and operational constraints

Plan and manage deployment timelines, delivery schedules, and internal and external dependencies

Identify risks, gaps, and blockers early, and drive resolution across customer teams and internal stakeholders

Work closely with Sales, Operations, Engineering, and Customer Success to ensure smooth handoffs and clear accountability

Operate effectively in ambiguous, non-standard customer environments where processes are still evolving

Contribute to the development, documentation, and continuous improvement of Tutor’s deployment playbooks and processes

Support customers through initial post-launch operations to ensure stability, satisfaction, and readiness for long-term success

Who You Are

2–4 years of experience in a customer-facing role within manufacturing, warehousing, logistics, or industrial environments

Experience coordinating complex, multi-stakeholder projects in operational or production settings

Familiarity with how industrial facilities operate, including workflows, safety culture, and cross-functional coordination

Strong organizational skills and comfort owning timelines, details, and follow-through

Clear, direct communicator who can work effectively with both technical and non-technical stakeholders

Comfortable handling issues as they arise, including delays, changing requirements, and difficult conversations

Bias toward ownership, accountability, and getting things done in imperfect, real-world conditions

Interest in robotics, automation, and deploying technology into physical environments

Nice to Haves

Experience in sales, customer success, sales engineering, field engineering, or systems integration in industrial settings

Prior exposure to robotics, automation systems, MES, WMS, or industrial IT environments

Experience working with early-stage or scaling startups

Comfort operating with evolving processes and contributing to documentation and playbook development

Willingness to travel as needed to support customer deployments nationwid

Compensation & Benefits

Competitive salary and meaningful equity

Fully employer-covered health and dental insurance

401(k)

Unlimited PTO

Regular in-office meals and team events

A collaborative, low-ego environment where people are trusted to do their best work

Culture

We believe something special happens when talented, motivated people work together with respect and low ego. At Tutor, every team member is empowered to have real impact and is trusted to take ownership of meaningful problems. We value technical excellence, intellectual honesty, collaboration, and thoughtful urgency.

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What You’ll Do

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