Robotics Maintenance & Field Service Technician II / III (Phoenix, AZ)

 

Robotics Maintenance & Field Service Technician II / III — Remote, field-based out of Riverside / Inland Empire, CA. ~75% travel.

Are you the person everyone calls when something breaks? Are you tired of being stuck on one machine in one building, when what you really want is to own a fleet of robots in the real world — and be trusted to keep it running without anyone looking over your shoulder? At Tutor, your office is the customer site and the road. You'll be the face of Tutor on the West Coast: the person our customers know by name, call when they need help, and trust to keep their robots running.

You'll deploy, maintain, troubleshoot, and improve advanced robotic systems operating in customer facilities across the Western U.S. You'll own a territory anchored in California's Inland Empire — our Southern California cluster (Ontario, Perris, Fullerton) — with regular travel to Northern California (Stockton, Belmont) and surge, deployment, and NPI support nationwide as the fleet scales. Your mission is simple: keep the fleet happy and the customers happier. The work makes the technology better — every failure you document and root-cause feeds directly into the next generation of our product.

We're hiring across two levels. As a Level II, you'll independently own preventative maintenance, troubleshooting, and repairs across your territory. As a Level III, you'll do all of that and serve as the regional escalation point for the West Coast — the call the rest of the field makes when they're stuck, the senior technical voice on the hardest diagnostics and root-cause work, and a mentor to the II/I techs as the regional bench grows. We hire for mindset over credentials: self-direction, accountability, and a genuine love of solving difficult technical problems matter more to us than any specific stack.

 

Experience troubleshooting, repairing, building, maintaining, or deploying electromechanical systems

Strong mechanical and electrical aptitude

Hands-on experience with motors, sensors, actuators, drives, pneumatics, conveyors, robotics, industrial automation, CNC, AGVs, AMRs, or similar systems

Ability to read schematics and technical documentation

Comfort using multimeters, hand tools, power tools, and diagnostic equipment

Documentation discipline — you log your work thoroughly and follow SOPs consistently, even in the field with no one watching

Strong communicator who over-communicates by default — comfortable working async over Slack and proactive about keeping the team and customers in the loop

Comfortable being uncomfortable — you can walk into an ambiguous situation, figure it out, and drive it to resolution without a playbook

Strong ability to own customer relationships solo — no office, no manager on-site

Self-direction and accountability: you manage your own schedule, routes, and priorities

Willingness to travel (~75%) and take ownership of problems end to end

Based in the Riverside / Inland Empire area (or willing to relocate)

Valid driver's license and authorization to work in the U.S.

Level II: ~2+ years maintaining industrial automation, robotics, conveyors, packaging equipment, AGVs/AMRs, CNC, or similar electromechanical systems

Level III: ~5+ years, with a track record of leading the toughest diagnostics, owning root-cause investigations independently, and being the person peers escalate to

 

Bachelor's degree in engineering or a related technical field (or equivalent hands-on experience)

Bilingual (English/Spanish)

Robotics or automation experience

Field service experience

PLC troubleshooting experience

ROS, Linux, or networking experience

Military technical background

Startup or high-growth company experience

Fabrication, machining, welding, or 3D printing experience

 

 

Tutor offers competitive benefits including fully employer-covered health insurance, a managed 401(k), and regular in-office meals. We also offer unlimited PTO and holidays. We host social events and maintain a collaborative, low-ego work culture where people are trusted to take ownership and solve real problems. Tutor is an equal opportunity employer and welcomes applicants from all backgrounds.