Service Operations Manager - Key Accounts

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Virtual

 

 

What's in it for you:

Trane is hiring for a Service Operations Manager - Key Accounts to join our team!  In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer.  Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, oversight / people management for all service project managers, and customer satisfaction.

 

What you will do:

• Assist with P&L prep, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales).

• Risk mitigation - responsible for managing risk in service work areas

• Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the nation.  This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements.

• Effectively attract, coach, counsel, train and develop all service project managers.  Drive continuous improvement through company performance management process and technical product training programs available.  Develop employee skill levels, including customer service, process and technical skills to the highest degree possible.

• Managing expense budgets for service PM team.

• Ensure that standard service work processes for PMs are created and followed.  Improve transactional processes impacting the customer experience and increase overall customer satisfaction.

• Ensure compliance / SLAs are adhered to for Key Account customers

• Up to 15% travel

 

What you will bring:

• 5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades).

• 3+ years experience managing and coaching large teams and organizing work schedules.

• Project management skills to oversee and drive successful project execution for startups and customer requests.

• Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset.

• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

• We prioritize practical experience, relevant skills, and alignment with our leadership principles.

• Proven, seasoned people leader with a demonstrated ability to foster a positive, high-performance culture while coaching, developing, and retaining talent.

• Strong strategic planning and execution experience, with the ability to assess business needs, identify opportunities, and implement effective service strategies.

• Responsible for developing and driving service strategies for key accounts to ensure strong customer relationships, operational excellence, and long-term growth.

• Ability to balance people leadership with business strategy, aligning team performance and customer service objectives with broader organizational goals.

• Strong technical aptitude or experience in HVAC or a related industry is a plus.

 

Annual Base Salary Range or Hourly Base Pay Range:

$117,673.33 - $189,800.00

Compensation Type:

Salary

Incentive Eligible:

Yes

Sales Commission Eligible:

No

Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience,  travel requirements, and union designation.   Our compensation range is generally based on the national average for the country.  Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.

Thrive at work and at home:

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes  up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave. 
• 401K match up, educational and training opportunities through company programs along with tuition assistance and student debt support.    

Disclaimer:  Benefit offerings may vary by site as well as Collective Bargaining Agreements and local/state regulations

Safety Sensitive Role:

Yes

The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.