Technology Partner, AI Operations & Responsible AI

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

Role Summary

The Technology Partner, AI Operations & Responsible AI is accountable for the operating process and first-line controls that allow TMX to build and deploy AI responsibly and at pace. The role owns the end-to-end AI operating process, from intake through approval, deployment, and ongoing operation, and ensures alignment across the first-line and second-line functions that touch each use case, including product teams, legal, procurement, information security, and privacy.

Operating as a first-line function (1b), the role owns the Responsible AI framework and policy lifecycle, AI risk policy and model risk management, the data governance function, and dev-tool governance. It runs the process and owns first-line controls; it is distinct from the independent second-line governance functions (enterprise risk management, model validation, compliance), which retain independent challenge and oversight. The role coordinates closely with those functions but does not replace them. The role reports to the Chief AI & Data Officer.

Key Accountabilities
 

AI Operations & End-to-End Process

• Owns the end-to-end AI operating process: intake, qualification, control review, approval, deployment, and ongoing operation of AI use cases.

• Acts as the orchestration point across first-line and second-line stakeholders (product teams, legal, procurement, information security, privacy, enterprise risk), driving each use case to a clear outcome.

• Keeps all stakeholders informed and moving, including the business units awaiting the outcome of the intake and approval process, so use cases progress predictably and do not stall between functions.

• Runs the operating cadence and reporting that gives the function, and the business, visibility into where each request sits and what it needs to advance.

• Maintains and improves the operating model and controls as the AI estate scales.

Relationship to Second-Line Governance

• Operates as a first-line (1b) control and operating function: owns the process and first-line controls embedded in the delivery flow.

• Is explicitly distinct from second-line governance: enterprise risk management, independent model validation, and compliance retain independent challenge and oversight.

• Coordinates the boundary and hand-offs with second line so accountability is clear, challenge is preserved, and there is no duplication or gap.
   

Responsible AI & Policy

• Owns the Responsible AI framework, policy lifecycle, and ethical standards for AI across TMX.

• Maintains AI risk policy and keeps it current with the regulatory environment and the function's deployment footprint.

Model Risk & Controls

• Owns first-line model risk management: model inventory, risk-tiering, control expectations, and ongoing monitoring of models in use.

• Coordinates with independent model validation and second-line risk so the independent-challenge boundary is clear and defensible.

Data Governance

• Owns the data governance function, with a data governance team reporting into the role.

• Owns data governance policy and its operation across the AI estate: lineage, privacy, classification, data quality, access, and data policy.

• Establishes data ownership and stewardship, and ensures data used for use cases and model development is governed, classified, and trusted.

• Partners with Data Infrastructure on the technical implementation and enforcement of data controls.

Dev-Tool Governance

• Owns dev-tool governance: the three-tier model, repository allowlist, and management of intellectual-property gaps in AI-assisted development.
   

Audit & Regulatory Readiness

• Embeds controls into the delivery flow in partnership with AI Product & Delivery, enabling pace without compromising safety.

• Prepares the function for internal audit, regulatory, and board-level scrutiny of AI, and owns the evidence and artifacts that demonstrate control.
   

Skills and Experience

• AI operations and governance experience is critical: demonstrated experience standing up or running an AI operating and control process end to end.

• 8+ years across AI/ML, technology risk, model risk, or data governance, including hands-on exposure to AI/ML in production.

• Working knowledge of model risk management and Responsible AI frameworks; able to operationalize policy, not only author it.

• Strong data governance background: lineage, privacy, classification, data quality, and data policy, with experience leading a data governance team.

• Proven ability to orchestrate across functions (product, legal, procurement, information security, privacy, risk) and keep stakeholders aligned and informed.

• Familiarity with AI-assisted development tooling and the associated IP and security considerations.

• Experience operating a first-line control or operating function in a regulated environment, with a clear understanding of the first-line / second-line boundary.

• Able to balance control with delivery pace; pragmatic and enabling rather than blocking.

• Strong communication skills, including the ability to explain AI risk to non-technical executives and the board.

• Degree in a relevant quantitative, technical, legal, or risk discipline.

The recruiting efforts for this role are intended to fill a vacant position.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.