Manager, Product & Engineering

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This role leads the design, development, and maintenance of key products and supporting technology infrastructure in an Agile environment. It manages teams of product managers, software developers, architects, and technical staff to deliver product and engineering outcomes. The role includes responsibility for attracting, hiring, and retaining a skilled full stack team to support product and platform goals. Success is measured by timely delivery of product features, team performance, and effective collaboration with internal and external partners. The work impacts organizational capabilities by ensuring reliable product functionality and fostering productive relationships with customers and partners.

Job Responsibilities:

• Manage product and engineering teams to deliver results through direction, feedback, and performance management
• Oversee technical vendor relationships to drive feature and function requests for future product releases
• Implement continuous improvements in development practices across technical fields including processes and security
• Recruit and hire qualified team members to strengthen product and project teams, including contract staff as needed
• Also responsible for other duties/projects as assigned by business management as needed

Education and Work Experience:

• Bachelor's Degree plus 5 years of related work experience OR Advanced degree with 3 years of related experience (Required)
• Acceptable areas of study include Computer Science or Engineering, IT or related field (Required)
• 4-7 years Product Management experience in an agile software product development environment. (Required)

Knowledge, Skills and Abilities:

• Agile Methodology (Required) – Deep understanding of Agile principles and frameworks (Scrum, SAFe, Kanban) applied to contact center and sales application development. Ability to lead iterative delivery cycles, facilitate sprint ceremonies, and foster a culture of continuous improvement across product and engineering teams supporting frontline sales and customer care agents.
• Agile Tools (Required) – Proficiency with Agile project management platforms, particularly Jira Cloud, to manage application and development tasks, track sprint progress, and maintain transparency into team delivery. Experience structuring and governing boards, workflows, and reporting to support a team managing multiple concurrent application development efforts.
• Backlog Management (Required) – Ability to manage and prioritize a complex product and engineering backlog across multiple application platforms, balancing ongoing enhancements, modernization initiatives, and competing requests from internal partner teams. Skilled at making trade-off decisions that enhance customer and business value given capacity constraints.
• Communication (Required) – Strong verbal and written communication skills to convey technical direction, product strategy, and delivery status to diverse audiences including frontline teams, engineering staff, peer leadership, and senior partners. Ability to clearly articulate the "why" behind decisions and present options and trade-offs in a way that drives alignment and informed decision-making.
• People Management (Required) – Experience leading and developing teams of 8 or more engineers, product managers, and technical staff, including a mix of FTEs and non-traditional T-Mobile workers (NTWs). Demonstrated ability to identify individual strengths and development areas, provide coaching and mentoring, and build a high-performing team culture with strong tenure and engagement.
• Performance Management (PM) (Required) – Ability to set clear performance expectations tied to delivery outcomes, conduct regular check-ins and formal reviews, and hold team members accountable while supporting their growth. Skilled at identifying gaps in performance and using that insight to match the right people to the right work for the best customer outcomes.
• Software Development Management (Required) – Proven experience leading application development teams through the full SDLC, with a focus on delivering stable, high-availability applications used by customer care and sales frontline agents. Ability to understand technical standards and compliance requirements, manage development timelines, and drive simplification and modernization of existing application suites.
• Stakeholder Management (Required) – Skill in managing relationships across multiple internal and external partner teams with competing priorities and enhancement requests. Ability to assess and sequence demand based on customer impact and business value, maintain alignment with key partners, and communicate roadmap decisions with clarity and confidence.
• Strategic Thinking (Required) – Ability to evaluate the current application portfolio, understand long-term technical roadmaps, and make sound decisions about which platforms to invest in, modernize, or sunset. Demonstrated experience connecting engineering decisions to business outcomes — including cost, scale, and reliability — for a team whose work directly impacts our over 90,000 frontline representatives.
• Technical Writing (Required) – Ability to produce clear documentation including technical roadmaps, application requirements, project plans, and process standards that support alignment across engineering teams, vendors, and business partners. Experience documenting development standards and compliance expectations in line with organizational technical guidelines.
• Contact Center Domain Expertise (Preferred) – Knowledge of contact center operations including voice and digital channels, workforce management, routing, and service level optimization.
• Contact Center Platforms & CRM (Preferred) – Experience with enterprise contact center and customer service platforms, including Cisco Contact Center, Webex Contact Center, and Microsoft Dynamics 365, with understanding of integrations, omnichannel capabilities, and case management.
• AI-Driven Development (Preferred) – Experience applying AI/ML capabilities within application development, including conversational AI, automation, and copilots to enhance customer and agent experiences.
• Modern Software & Cloud Engineering Leadership (Preferred) – Demonstrated ability to lead full-stack engineering teams delivering scalable, cloud-native applications using modern architectures (microservices, APIs) and DevOps practices, with a focus on resiliency and performance.

Licenses and Certifications:

• Certified Scrum Master (CSM) Scrum Product Owner Certification (CSPO) (Preferred)
• Other Technical Certification Agile Certified Practitioner (PMI-ACP) (Preferred)

Additional:

• Must be at least 18 years of age
• Must be legally authorized to work in the United States

Travel:

• Travel Required (Yes/No): Yes

DOT Regulated:

• DOT Regulated Position (Yes/No): No
• Safety Sensitive Position (Yes/No): No

***This base pay range is the National Base Pay Range for this role - please click on the link in the 2nd paragraph below to find the range for the location(s) listed.***

Base Pay Range: $134,300 - $242,200

Corporate Bonus Target: 15%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ356134&paradox=1

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.