ServiceNow ITOM Lead

About the Role
In this opportunity as a ServiceNow ITOM Lead, you will:

• Lead and drive ServiceNow ITOM initiatives across Discovery, CMDB, Service Mapping, Event Management, and Cloud Management.
• Define and execute the ITOM strategy and roadmap aligned with business objectives.
• Design scalable and robust ITOM solutions, ensuring adherence to ServiceNow best practices.
• Establish CMDB governance, data quality standards, and CI lifecycle management processes.
• Lead end-to-end ITOM implementations, enhancements, upgrades, and platform optimization.
• Design and implement integrations with monitoring, cloud, and third-party tools.
• Drive automation, event correlation, alert management, and operational efficiency improvements.
• Manage Agile delivery, sprint planning, backlog prioritization, and release execution.
• Collaborate with stakeholders, architects, and leadership teams to deliver business value.
• Act as the ITOM subject matter expert, conducting workshops, demos, and knowledge-sharing sessions.

About You
In this opportunity as a ServiceNow ITOM Lead, you will:

• 8+ years of experience in ITSM/ITOM, including 4+ years of hands-on ServiceNow ITOM experience.
• Strong expertise in Discovery, CMDB, Service Mapping, Event Management, and Cloud Management.
• Extensive experience with MID Server configuration, administration, and troubleshooting.
• Deep understanding of CMDB architecture, CSDM, governance, reconciliation, and data quality.
• Strong knowledge of infrastructure technologies, including Servers, Networks, AWS, and Azure.
• Hands-on experience with REST/SOAP APIs, IntegrationHub, JavaScript, and Glide APIs.
• Proven experience integrating ServiceNow with monitoring and APM tools such as Dynatrace and SolarWinds.
• Experience leading large-scale enterprise ITOM implementations and multi-instance environments.
• Strong problem-solving, stakeholder management, and leadership skills.
• Excellent communication skills with the ability to engage technical teams and senior leadership.

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What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.