Customer Success Manager - Legal

The Customer Success Manager is essential in driving customer engagement and maximizing product usage, serving as the primary liaison for our customers.

This role ensures that customers fully adopt and leverage our solutions to achieve their objectives, deriving maximum value from their investments.

About the Role

In this opportunity as a Customer Success Manager, you will:

• Cultivate and sustain strong relationships with customer account stakeholders.

• Design and implement customer success plans tailored to each customer's specific goals and objectives.

• Guide new customers through the onboarding process, ensuring a smooth transition and rapid time to value (TTV).

• Analyze customer usage patterns to identify adoption barriers and develop strategies to increase product engagement.

• Collaborate with the sales team to manage renewals and identify upselling and cross-selling opportunities.

• Act as a customer advocate, gathering feedback to inform product development and marketing strategies.

• Partner with sales, marketing, and product teams to align customer success initiatives with business goals.

About You

You’re a fit for the role of Customer Success Manager if you have the following:  

• Bachelor's Degree in preferably Law or Business (or equivalent)

• Minimum 3-5 years of relevant work experience

• Interest in learning about new technology and software – we offer a suite of cutting-edge A.I.-based software products;

• Positive attitude and problem-solving skills;

• Ability to work on cross-functional teams and to contribute to broader outcomes–particularly ones focused on positive customer experiences.

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What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.