Product Support Associate I

Are you keen to start your professional careers in a fast-growing and global IT company, where you will get the opportunity to apply your technical interest when helping our customers get the most out of our solutions?

Pagero has recently joined Thomson Reuters. Together, we are building the world’s largest, open business network. With our cloud-based network, customers can reach any business, anywhere in the world – no matter how many borders their operations may cross. We take care of the technical and regulatory requirements across the entire order-to-cash, purchase-to-pay and freight processes, to give customers data accuracy and security, transparency, and real-time visibility. All this through a single connection.

We are currently seeking a Product Support Associate I to join our office in Madrid. To thrive in this role, you adapt quickly to new tasks and are motivated by understanding the underlying factors to the problems you encounter. Furthermore, you have the will and ability to help customer and colleagues and always make an effort to deliver the best possible support.

About the Role

In this opportunity as a Product Support Associate you will:

• Help customers resolve questions related to our software, including investigating invoice issues, troubleshooting and looking into e-service cases using chat, phone and Case Management System as your most important tools

• Work on solving issues of varying difficulty, where you pilot the customer through Pagero’s services while teaching them the best ways to navigate and accomplish what they need

• Be part of a diverse team of supportive colleagues who work with cases of different levels of difficulty

About You

You’re a fit for the role of a Product Support Associate if you have the following required qualifications:

• Completed upper secondary education. Post-secondary education in systems science, IT or technology is a merit

• A great interest and understanding of technology

• You speak and write fluent in English and Spanish

• Willingness to undertake shifts (occasional bank holidays)

Additional preferred qualifications include:

• Experience from support, service or technology

• Advanced knowledge in French or in German is big plus

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What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.