Customer Service Representative

Customer Service Representative – Operations Customer Service & Support

Are you a people-first problem-solver who thrives on turning complex customer challenges into seamless, positive experiences? If you're passionate about delivering exceptional service in a dynamic, globally recognized information and technology company, this could be the opportunity you've been looking for.

At Thomson Reuters, our Customer Service Representatives are at the heart of what we do — serving as trusted partners to our clients and ensuring they get the most out of our industry-leading products and services. You'll join a collaborative, growth-oriented team where your contributions directly shape the customer experience and drive meaningful outcomes for clients across a diverse market.

About the Role

In this opportunity as a Customer Service Representative, you will:

• Respond promptly and professionally to customer inquiries via phone, email, and chat, providing accurate and comprehensive information.
• Resolve customer issues and complaints efficiently and with empathy, maintaining a strong commitment to customer satisfaction.
• Educate customers on product features, benefits, and usage by leveraging solid and continuously developing product knowledge.
• Identify and escalate complex issues to the appropriate internal teams, while keeping customers informed throughout the resolution process.
• Maintain accurate and thorough records of all customer interactions and resolutions within the CRM system.
• Collaborate with team members to share insights and best practices, contributing to a positive and productive work environment.
• Proactively identify opportunities to improve the customer experience and streamline internal processes.

About You

You're a fit for the role of Customer Service Representative if you have the following required qualifications:

• Excellent verbal and written communication skills, with a strong emphasis on clarity, professionalism, and positive language.
• Demonstrated emotional intelligence and patience, particularly when navigating challenging or sensitive customer interactions.
• Strong persuasion and influencing skills, with the ability to guide customers toward positive outcomes.
• Proven ability to problem-solve collaboratively and take a proactive approach to issue resolution.
• Exceptional time management and organizational skills, with the ability to effectively prioritize competing tasks.
• A growth mindset with a genuine eagerness to learn new skills and adapt to evolving customer and business needs.
• Commitment to upholding company policies and procedures related to customer service standards and data privacy.

Additional preferred qualifications include:

• Previous experience in a customer service or client-facing role.
• Familiarity with CRM systems and digital communication tools.
• Solid existing knowledge of Thomson Reuters products or similar information services platforms.

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What’s in it For You?

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.