Customer Success Manager

We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career.

On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you.

About you: 

Are you passionate about helping clients succeed and excited by innovation? We’re looking for a Customer Success Manager (CSM) to partner with accounting and tax professionals, ensuring they get the most value from our solutions and embrace AI-first technology.
 

Day-to-day, you will: 

• Build strong, trusted relationships with clients.
• Lead strategic conversations and influence decision-making.
• Drive adoption of new Access Group products and AI-first solutions.
• Partner with clients to map our solutions to their business strategy for short, mid, and long-term success—creating customers for life.
• Leverage AI, digital media, personalised video messaging, one-to-many group sessions, strategic territory management, and key messaging frameworks to deliver a warm, human-centred, programmatic adoption experience at scale.
• Collaborate with teams to deliver exceptional client outcomes.

Your skills and experiences might also include:  

• Being a natural relationship builder with strong communication skills.
• The ability to lead and influence, both internally and externally.
• Experience in customer success or account management (accounting/tax industry a plus).
• An interest in customer success or account management – a strategic thinker with a customer first mindset.
• Interest in AI driven solutions and a curiosity about emerging technologies.
• Being someone who is passionate about how technology can transform our clients lives and businesses.

What are we all about?

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used.

With over 9,300 talented individuals driving innovation and customer excellence, we’re shaping the future of work. And we want you to be part of it. At Access, people are at the heart of everything we do. We’re committed to creating an inclusive, high-performing culture where everyone feels valued, respected, and empowered to thrive. If you’re excited about this role - even if your experience doesn’t tick every box - you might be exactly who we’re looking for.

We believe in equality for all and the transformative power of diversity. So why not join our vibrant team, where you can love what you do, love how you live, and most importantly, be authentically you?

Let’s make a difference together.

Love Work. Love Life. Be You.